Patient Navigator

Key Responsibilities • Welcoming patients and visitors, managing check-ins, and providing appointment information. • Answering phone calls and handling patient inquiries with empathy and professionalism. • Scheduling and managing appointments using our system. • Processing prescription requests from patients and pharmacies. • Handling patient queries in person, over the phone, and via email. • Managing incoming and outgoing correspondence, including emails and letters, with accuracy. • Keeping the reception area tidy and ensuring smooth handovers for colleagues. • Completing administrative tasks such as patient registrations and updates. What Youll Bring • Excellent communication and interpersonal skills. • Strong organisational and time-management skills. • Excellent attention to detail and accuracy. • Confidence using IT systems and Microsoft Office applications. • A flexible and collaborative approach, with a willingness to support multiple practice locations across Milton Keynes. System used: SystmOne Why join us? Our Benefits; • NHS Pension with 20.6% Employer Contribution • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time) • Extra day of leave per year for work anniversary • Participation in OMGs refer a friend scheme • Eye care scheme free eye test plus a contribution towards glasses • Cycle to work scheme • Access to NHS Discounts • £12.71 per hour Equality, Diversity and Inclusion OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: Job description Job responsibilities Key Responsibilities • Welcoming patients and visitors, managing check-ins, and providing appointment information. • Answering phone calls and handling patient inquiries with empathy and professionalism. • Scheduling and managing appointments using our system. • Processing prescription requests from patients and pharmacies. • Handling patient queries in person, over the phone, and via email. • Managing incoming and outgoing correspondence, including emails and letters, with accuracy. • Keeping the reception area tidy and ensuring smooth handovers for colleagues. • Completing administrative tasks such as patient registrations and updates. What Youll Bring • Excellent communication and interpersonal skills. • Strong organisational and time-management skills. • Excellent attention to detail and accuracy. • Confidence using IT systems and Microsoft Office applications. • A flexible and collaborative approach, with a willingness to support multiple practice locations across Milton Keynes. System used: SystmOne Why join us? Our Benefits; • NHS Pension with 20.6% Employer Contribution • 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time) • Extra day of leave per year for work anniversary • Participation in OMGs refer a friend scheme • Eye care scheme free eye test plus a contribution towards glasses • Cycle to work scheme • Access to NHS Discounts • £12.71 per hour Equality, Diversity and Inclusion OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: