Patient Pathway Administrator -Spinal Surgery

- To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the callers needs are met or they are transferred to the most appropriate person. - Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded. - To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients electronic notes and forwarded to the appropriate person electronically so they can respond accordingly. To deal with outgoing mail and communication with due care and attention to patient confidentiality. - To provide administration service for our outpatient clinics and theatre bookings and to ensure that under or over-booking issues are proactively dealt with. - To ensure appointments and surgeries are scheduled for each patient to ensure service maintains effective clinic and elective activity throughout the year. Highlighting to the Line Manager and/or the Clinical Team and/or Service Manager when clinics and or surgeries need to be cancelled or closed, ensuring patients are informed of changes and new appointments provided. - Maintain databases, extract data from EPR and run reports for sharing with the wider team, as and when required Job description Job responsibilities - To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the callers needs are met or they are transferred to the most appropriate person. - Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded. - To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients electronic notes and forwarded to the appropriate person electronically so they can respond accordingly. To deal with outgoing mail and communication with due care and attention to patient confidentiality. - To provide administration service for our outpatient clinics and theatre bookings and to ensure that under or over-booking issues are proactively dealt with. - To ensure appointments and surgeries are scheduled for each patient to ensure service maintains effective clinic and elective activity throughout the year. Highlighting to the Line Manager and/or the Clinical Team and/or Service Manager when clinics and or surgeries need to be cancelled or closed, ensuring patients are informed of changes and new appointments provided. - Maintain databases, extract data from EPR and run reports for sharing with the wider team, as and when required