Patient Services Administrator Central Operations Team

Urgent Care Administration Efficiently process urgent care letters, ensuring timely handling of critical information. GP Links Management Oversee GP registration activities, deductions, amendments, and FP69 forms, maintaining accurate records and compliance with regulations. Electronic Record Maintenance Manage degraded entries from electronic records, ensuring data integrity and prompt resolution of issues. Clinical Communication Handling Pull clinical letters and emails into SystmOne for accurate data entry and documentation. Out of Area Patient Management Coordinate communication regarding out-of-area patients, addressing their specific needs and enquiries. Death Recording Accurately record and process death notifications in compliance with legal and organisational standards. PCSE Tasks and Emails Handle tasks and correspondence related to the Primary Care Support England (PCSE) efficiently. Document Management Organise filing and batch management of non-clinical documents, ensuring a systematic and accessible filing system. Online Services Applications Manage online service applications to facilitate patient access to healthcare services. Staff and GP Queries Respond to enquiries from staff and GPs, providing timely and accurate information. GP Allocation Management Oversee usual GP allocation for new registrations and ensure appropriate patient assignment. Reporting Run monthly reports to identify and reallocate newly diagnosed patients, ensuring accurate record management and continuity of care. Recalls & Patient Monitoring Support the achievement of QoF and other contractual targets through effective patient recall processes. Manage recalls for long-term conditions, cervical screening, childhood immunisations, and vaccinations. Recall patients on high-risk medications for monitoring, working in collaboration with the clinical and pharmacy teams. Ensure patients are contacted in a timely manner and recall systems are accurately maintained. Support national and local campaigns, ensuring data is submitted and targets are met. Clinical Rotas Support Assist in the creation and maintenance of clinical rotas. Respond to rota queries from clinicians and escalate issues where appropriate Work with management to ensure rotas align with demand, capacity and service requirements. Job description Job responsibilities Urgent Care Administration Efficiently process urgent care letters, ensuring timely handling of critical information. GP Links Management Oversee GP registration activities, deductions, amendments, and FP69 forms, maintaining accurate records and compliance with regulations. Electronic Record Maintenance Manage degraded entries from electronic records, ensuring data integrity and prompt resolution of issues. Clinical Communication Handling Pull clinical letters and emails into SystmOne for accurate data entry and documentation. Out of Area Patient Management Coordinate communication regarding out-of-area patients, addressing their specific needs and enquiries. Death Recording Accurately record and process death notifications in compliance with legal and organisational standards. PCSE Tasks and Emails Handle tasks and correspondence related to the Primary Care Support England (PCSE) efficiently. Document Management Organise filing and batch management of non-clinical documents, ensuring a systematic and accessible filing system. Online Services Applications Manage online service applications to facilitate patient access to healthcare services. Staff and GP Queries Respond to enquiries from staff and GPs, providing timely and accurate information. GP Allocation Management Oversee usual GP allocation for new registrations and ensure appropriate patient assignment. Reporting Run monthly reports to identify and reallocate newly diagnosed patients, ensuring accurate record management and continuity of care. Recalls & Patient Monitoring Support the achievement of QoF and other contractual targets through effective patient recall processes. Manage recalls for long-term conditions, cervical screening, childhood immunisations, and vaccinations. Recall patients on high-risk medications for monitoring, working in collaboration with the clinical and pharmacy teams. Ensure patients are contacted in a timely manner and recall systems are accurately maintained. Support national and local campaigns, ensuring data is submitted and targets are met. Clinical Rotas Support Assist in the creation and maintenance of clinical rotas. Respond to rota queries from clinicians and escalate issues where appropriate Work with management to ensure rotas align with demand, capacity and service requirements.