Patient Services Advisor - Burnham, Berrow & Highbridge, Somerset

• Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. • Search for, register if necessary and book onto the computer system patients as they present at the desk. • Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues. • Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone • Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment ***Please read the full job description attached before applying*** Job description Job responsibilities • Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. • Search for, register if necessary and book onto the computer system patients as they present at the desk. • Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues. • Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone • Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment ***Please read the full job description attached before applying***