Patient Services Advisor - Clinical Administrator

Long Term Condition (LTC) Recall & Patient Follow-Up • Coordinate and manage recall processes for patients with long-term conditions in line with practice protocols and national guidance • Ensure patients are invited for routine and scheduled reviews, monitoring, tests, and treatments (e.g. blood tests, monitoring, reviews) • Respond to patient queries relating to long-term condition recalls and monitoring, escalating appropriately where clinical input is required • Maintain accurate recall systems and ensure timely follow-up of non-responders Clinical Administration & Patient Support • Act as a point of contact for patient queries related to long-term condition administration and recall processes • Support accurate coding, tracking, and documentation related to recalls and monitoring activity • Liaise with clinicians, nursing teams, and wider admin colleagues to ensure recall activity supports clinical priorities Rotas & Operational Support • Support the creation and maintenance of clinical rotas. • Work closely with the team leader to ensure rotas align with demand, capacity, and service requirements. • Process daily urgent care letters to ensure accurate patient information from outside services. Enhanced Services & Claims • Support the administration and submission of Local Enhanced Service (LES) claims • Ensure activity is accurately recorded, collated, and submitted in line with contractual requirements and deadlines Data, Reporting & Team Support • Support the Central Operations Manager with data collation, validation, and presentation • Assist with preparing reports relating to recalls, enhanced services, and activity monitoring • Contribute to the continuous improvement of processes and workflows within the centralised team Job description Job responsibilities Long Term Condition (LTC) Recall & Patient Follow-Up • Coordinate and manage recall processes for patients with long-term conditions in line with practice protocols and national guidance • Ensure patients are invited for routine and scheduled reviews, monitoring, tests, and treatments (e.g. blood tests, monitoring, reviews) • Respond to patient queries relating to long-term condition recalls and monitoring, escalating appropriately where clinical input is required • Maintain accurate recall systems and ensure timely follow-up of non-responders Clinical Administration & Patient Support • Act as a point of contact for patient queries related to long-term condition administration and recall processes • Support accurate coding, tracking, and documentation related to recalls and monitoring activity • Liaise with clinicians, nursing teams, and wider admin colleagues to ensure recall activity supports clinical priorities Rotas & Operational Support • Support the creation and maintenance of clinical rotas. • Work closely with the team leader to ensure rotas align with demand, capacity, and service requirements. • Process daily urgent care letters to ensure accurate patient information from outside services. Enhanced Services & Claims • Support the administration and submission of Local Enhanced Service (LES) claims • Ensure activity is accurately recorded, collated, and submitted in line with contractual requirements and deadlines Data, Reporting & Team Support • Support the Central Operations Manager with data collation, validation, and presentation • Assist with preparing reports relating to recalls, enhanced services, and activity monitoring • Contribute to the continuous improvement of processes and workflows within the centralised team