Patient Services Advisor

To provide a caring, informative and professional service to patients and others with regard to appointments, queries and other information, supporting the all-round care that patients receive at our surgeries. Key tasks include: Booking patient appointments with GPs or other Health Professionals using the practice appointments system and in accordance with practice guidelines. Explaining practice arrangements to new patients who register with the practice both on a permanent or temporary basis. Responding to all queries and requests for assistance from patients and other visitors. Entering requests for home visits onto Visit screen, detailing all relevant information and inform the Duty Doctor where necessary Advise patients of appropriate charges for Non-NHS Services, accept payment and issue receipts. To receive incoming and initiate outgoing communications in order to facilitate timely and appropriate exchanges with others, taking messages and dealing with enquiries. The role is a key team member in the surgery and includes providing administrative support to GPs and others when required, such as: Accepting and actioning messages for Clinicians, using the SystmOne Task System as appropriate. Youll be trusted and empowered to support the surgery running by providing administrative support, such as: Ensure accurate data is recorded on the patients computer records and that paper notes are kept in chronological order as per protocol. Deal with incoming and outgoing patient medical records in a timely manner, contacting the relevant organisations for urgent or missing items. The role supports with the smooth every day running of the office including: Proactively maintaining stock levels in our consulting rooms. By opening, distributing and dispatch mail. Scan and process documents in accordance with practice protocols. Job description Job responsibilities To provide a caring, informative and professional service to patients and others with regard to appointments, queries and other information, supporting the all-round care that patients receive at our surgeries. Key tasks include: Booking patient appointments with GPs or other Health Professionals using the practice appointments system and in accordance with practice guidelines. Explaining practice arrangements to new patients who register with the practice both on a permanent or temporary basis. Responding to all queries and requests for assistance from patients and other visitors. Entering requests for home visits onto Visit screen, detailing all relevant information and inform the Duty Doctor where necessary Advise patients of appropriate charges for Non-NHS Services, accept payment and issue receipts. To receive incoming and initiate outgoing communications in order to facilitate timely and appropriate exchanges with others, taking messages and dealing with enquiries. The role is a key team member in the surgery and includes providing administrative support to GPs and others when required, such as: Accepting and actioning messages for Clinicians, using the SystmOne Task System as appropriate. Youll be trusted and empowered to support the surgery running by providing administrative support, such as: Ensure accurate data is recorded on the patients computer records and that paper notes are kept in chronological order as per protocol. Deal with incoming and outgoing patient medical records in a timely manner, contacting the relevant organisations for urgent or missing items. The role supports with the smooth every day running of the office including: Proactively maintaining stock levels in our consulting rooms. By opening, distributing and dispatch mail. Scan and process documents in accordance with practice protocols.