Patient Services Advisor - Warwick House Medical Centre

• Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team • Processing patient referrals and summarising consultation notes • Record visit requests and alert duty doctor according to practice policy • Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information • Handle specimen samples from patients appropriately • Open up/lock Practice premises and maintain security in accordance with Practice protocols • Ensure telephone system has been transferred correctly to out of hours message • General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing • Deal with and respond to post and general emails in a timely manner and email urgent requests to hospital • To initially handle patient complaints by providing relevant information and by informing the Practice Manager as to the nature of any complaints, including informally made complaints • Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive • Complete new patient registration process as requested and with appropriate training • Acting as a chaperone (once relevant training has been completed) at practice • Assist in contacting patients who fall in to the various Target areas as requested • Advise patients of relevant charges for private services and accept payments/issue receipts • Clear and re-stock consulting rooms if required (including stationary and prescription paperwork) • Keep all areas of the building, noticeboards and leaflet dispensers tidy • Attend ancillary and other staff meetings and training courses as required • Participate in an annual appraisal • To assist with the provision of cover for colleagues absences (leave and sickness absences) • To assist/support with the induction and training of new staff as directed by the Practice Manager or Lead • Offer general support to the practice and project a positive and friendly image to patients and other visitors • To assist with any other duties that may be required to ensure the smooth running of the practice • Liaise with patients and pharmacies regarding prescription queries and requests as required Job description Job responsibilities • Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team • Processing patient referrals and summarising consultation notes • Record visit requests and alert duty doctor according to practice policy • Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information • Handle specimen samples from patients appropriately • Open up/lock Practice premises and maintain security in accordance with Practice protocols • Ensure telephone system has been transferred correctly to out of hours message • General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing • Deal with and respond to post and general emails in a timely manner and email urgent requests to hospital • To initially handle patient complaints by providing relevant information and by informing the Practice Manager as to the nature of any complaints, including informally made complaints • Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive • Complete new patient registration process as requested and with appropriate training • Acting as a chaperone (once relevant training has been completed) at practice • Assist in contacting patients who fall in to the various Target areas as requested • Advise patients of relevant charges for private services and accept payments/issue receipts • Clear and re-stock consulting rooms if required (including stationary and prescription paperwork) • Keep all areas of the building, noticeboards and leaflet dispensers tidy • Attend ancillary and other staff meetings and training courses as required • Participate in an annual appraisal • To assist with the provision of cover for colleagues absences (leave and sickness absences) • To assist/support with the induction and training of new staff as directed by the Practice Manager or Lead • Offer general support to the practice and project a positive and friendly image to patients and other visitors • To assist with any other duties that may be required to ensure the smooth running of the practice • Liaise with patients and pharmacies regarding prescription queries and requests as required