Patient Services Assistant

UNLOCK YOUR BEST WORK LIFE + make a difference for every patient    We are looking for a patient services assistant to join Practice Plus Group where you will be responsible for resolving all patient queries to a high satisfaction. You will provide advice and guidance for patients on our services we provide, whilst booking appointments and completing Reception duties. You will ensure the patient is at the heart of everything you do. You will be based in our Admin Office in Rochdale but also will cover our North West Receptions when required at short notice within your pre-agreed working hours. A drivers license and your own vehicle will be essential for this purpose. You will liase with patients face to face or via the telephone, while being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the Ophthalmology service. Why work with us? • Join a friendly team with patient care at the heart of everything they do. • Opportunities to grow, learn new skills, and advance your career. • An extensive range of wellbeing and lifestyle benefits Location: Rochdale and adhoc cover in our North West Reception Sites. Hours: 37.5 hours per week Mon Fri Shift times: Monday to Friday between 8am and 6pm Job description Job responsibilities UNLOCK YOUR BEST WORK LIFE + make a difference for every patient    We are looking for a patient services assistant to join Practice Plus Group where you will be responsible for resolving all patient queries to a high satisfaction. You will provide advice and guidance for patients on our services we provide, whilst booking appointments and completing Reception duties. You will ensure the patient is at the heart of everything you do. You will be based in our Admin Office in Rochdale but also will cover our North West Receptions when required at short notice within your pre-agreed working hours. A drivers license and your own vehicle will be essential for this purpose. You will liase with patients face to face or via the telephone, while being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the Ophthalmology service. Why work with us? • Join a friendly team with patient care at the heart of everything they do. • Opportunities to grow, learn new skills, and advance your career. • An extensive range of wellbeing and lifestyle benefits Location: Rochdale and adhoc cover in our North West Reception Sites. Hours: 37.5 hours per week Mon Fri Shift times: Monday to Friday between 8am and 6pm