Payments and Investigations Supervisor

About the Role An overseas banking institution is seeking a Payments & Investigations Manager, this role is critical in ensuring the efficient processing of payments while leading investigations into payment discrepancies, fraud risks, and operational issues across cross-border transactions. You will play a key role in maintaining the integrity of our payment systems, ensuring compliance with international regulations, and delivering excellent service to both internal and external stakeholders. Key Responsibilities • Oversee daily payment operations, including domestic and international transfers • Lead and manage investigations into payment discrepancies, delays, and exceptions • Monitor and mitigate risks related to fraud, AML, and financial crime • Ensure compliance with international banking regulations and internal policies • Liaise with correspondent banks and global partners to resolve payment issues • Manage and develop a team, driving performance and continuous improvement • Analyse trends and implement process enhancements to improve efficiency and accuracy • Prepare reports for senior management on payment activity, risks, and investigation outcomes Requirements • Proven experience in payments operations and investigations within a banking environment • Strong knowledge of SWIFT, international payments, and reconciliation processes • Understanding of AML, KYC, and financial crime regulations • Excellent analytical and problem-solving skills • Strong leadership and team management experience • Ability to work under pressure and manage multiple priorities • High attention to detail and strong organisational skills • Excellent communication skills, with the ability to liaise across international teams What We Offer • Competitive salary and expatriate benefits (if applicable) • Opportunity to work in a dynamic, international banking environment • Career progression and professional development opportunities • Collaborative and diverse workplace culture