PCN Business Manager

The Primary Care Network (PCN) Business Manager is the senior operational and strategic manager for North & South Gloucester Primary Care Network (NSG PCN). Working alongside the Clinical Director, GP Partners, Practice Managers and the PCN Board, the post holder will provide strategic leadership, organisational development and operational management across a network of five independent GP practices serving approximately 60,000 patients. The Business Manager will play a central role in developing the PCN as a sustainable, high-performing neighbourhood organisation, ensuring the Network is well positioned to respond to changing NHS priorities, Integrated Care System (ICS) developments and the evolving healthcare needs of the local population. The post holder will provide leadership across governance, finance, workforce, business planning, organisational development, performance, quality improvement and partnership working. They will support member practices to collaborate effectively while recognising and respecting the independence of each GP partnership. The role requires an experienced leader with excellent strategic, financial and relationship management skills, capable of influencing across organisational boundaries and creating an environment that supports innovation, collaboration and continuous improvement. Strategic Leadership Provide strategic leadership for the Primary Care Network, ensuring delivery of the Network's vision, objectives and long-term ambitions. Lead the development and implementation of a rolling three to five-year strategic plan, ensuring alignment with local, regional and national NHS priorities. Provide professional advice to the Clinical Director and PCN Board on NHS policy, contractual changes, commissioning developments and emerging opportunities. Support the Board in making evidence-based decisions that balance patient need, financial sustainability and organisational priorities. Promote a culture of innovation, quality improvement and organisational learning throughout the Network. Identify opportunities for service redesign, collaborative working and transformation that improve patient outcomes and maximise available resources. Partnership and Neighbourhood Working Develop and maintain strong working relationships with GP Partners, Practice Managers, clinicians and wider multidisciplinary teams. Support practices to work collaboratively where this improves patient care, workforce resilience, service quality or financial sustainability. Represent the PCN within neighbourhood, Place and Integrated Care System meetings and forums. Develop effective relationships with Gloucestershire Integrated Care Board, NHS providers, local authorities, community services, voluntary organisations and other stakeholders. Promote integrated neighbourhood working that improves access, reduces health inequalities and supports population health management. Facilitate collaborative decision-making across member practices while recognising individual organisational priorities. Support the development of shared services and collaborative initiatives where appropriate. Operational Leadership Provide overall operational leadership for the PCN Management Team. Ensure the effective delivery of commissioned services, including the Network Contract Directed Enhanced Service (DES), Additional Roles Reimbursement Scheme (ARRS), Enhanced Access and locally commissioned services. Develop operational plans that support strategic objectives and commissioned requirements. Ensure appropriate systems, processes and governance arrangements are in place to support safe, effective and efficient service delivery. Monitor delivery against agreed objectives, identifying risks, issues and opportunities for improvement. Lead organisational change programmes and service transformation initiatives. Support business continuity planning and organisational resilience. Financial Management Work closely with the Finance Officer to provide robust financial leadership across the Network. Support the preparation, monitoring and management of annual budgets and medium-term financial plans. Provide financial analysis and advice to the Clinical Director and PCN Board. Ensure financial decisions support both the sustainability of member practices and the strategic ambitions of the Network. Lead the development of business cases, investment proposals and financial appraisals. Identify opportunities to maximise available funding and secure additional income through national and local initiatives. Monitor expenditure against budgets and recommend corrective action where necessary. Support appropriate financial governance and compliance with NHS guidance, contractual requirements and statutory obligations. Present financial reports and forecasts to the Board and other stakeholders. Workforce Leadership Lead the development of a sustainable, engaged and high-performing workforce. Provide management and leadership to the PCN Management Team and support managers responsible for the wider multidisciplinary workforce. Develop workforce strategies that respond to changing service requirements and patient need. Lead recruitment processes for PCN employed staff. Support succession planning, workforce planning and organisational development. Promote equality, diversity, inclusion and staff wellbeing. Develop a positive organisational culture that encourages learning, collaboration and continuous professional development. Work with clinical leaders to ensure the workforce is utilised effectively and efficiently. Support the implementation of new workforce models and innovative roles. Governance and Risk Ensure robust governance arrangements are maintained across the Primary Care Network. Support the Clinical Director and Board in meeting all statutory, contractual and regulatory responsibilities. Maintain the Network risk register and ensure risks are appropriately monitored and mitigated. Coordinate Board meetings, governance documentation and reporting processes. Develop and review organisational policies and procedures. Ensure compliance with information governance, data protection legislation and confidentiality requirements. Support business continuity planning and emergency preparedness. Ensure the Network Agreement is implemented effectively and reviewed regularly. Performance and Quality Develop and maintain effective performance management systems. Monitor delivery of contractual requirements and key performance indicators. Produce performance dashboards and regular reports for the Board. Use data, benchmarking and intelligence to identify opportunities for service improvement. Lead continuous quality improvement programmes across the Network. Support the implementation of audit recommendations and lessons learned. Monitor patient outcomes, service quality and operational performance. Ensure improvement plans are developed where performance falls below expected standards. Promote innovation and evidence-based practice throughout the organisation. Our Ambition North & South Gloucester Primary Care Network is committed to developing a collaborative, innovative and financially sustainable Network that enables five successful independent GP practices to deliver outstanding neighbourhood healthcare. The Business Manager will play a pivotal role in shaping the future of the organisation by strengthening partnerships, supporting service transformation and ensuring the Network remains responsive to the needs of patients, member practices and the wider health and care system. This is an exceptional opportunity to influence the future of primary care within Gloucestershire and help deliver integrated, high-quality services that improve the health and wellbeing of our local communities. Job description Job responsibilities The Primary Care Network (PCN) Business Manager is the senior operational and strategic manager for North & South Gloucester Primary Care Network (NSG PCN). Working alongside the Clinical Director, GP Partners, Practice Managers and the PCN Board, the post holder will provide strategic leadership, organisational development and operational management across a network of five independent GP practices serving approximately 60,000 patients. The Business Manager will play a central role in developing the PCN as a sustainable, high-performing neighbourhood organisation, ensuring the Network is well positioned to respond to changing NHS priorities, Integrated Care System (ICS) developments and the evolving healthcare needs of the local population. The post holder will provide leadership across governance, finance, workforce, business planning, organisational development, performance, quality improvement and partnership working. They will support member practices to collaborate effectively while recognising and respecting the independence of each GP partnership. The role requires an experienced leader with excellent strategic, financial and relationship management skills, capable of influencing across organisational boundaries and creating an environment that supports innovation, collaboration and continuous improvement. Strategic Leadership Provide strategic leadership for the Primary Care Network, ensuring delivery of the Network's vision, objectives and long-term ambitions. Lead the development and implementation of a rolling three to five-year strategic plan, ensuring alignment with local, regional and national NHS priorities. Provide professional advice to the Clinical Director and PCN Board on NHS policy, contractual changes, commissioning developments and emerging opportunities. Support the Board in making evidence-based decisions that balance patient need, financial sustainability and organisational priorities. Promote a culture of innovation, quality improvement and organisational learning throughout the Network. Identify opportunities for service redesign, collaborative working and transformation that improve patient outcomes and maximise available resources. Partnership and Neighbourhood Working Develop and maintain strong working relationships with GP Partners, Practice Managers, clinicians and wider multidisciplinary teams. Support practices to work collaboratively where this improves patient care, workforce resilience, service quality or financial sustainability. Represent the PCN within neighbourhood, Place and Integrated Care System meetings and forums. Develop effective relationships with Gloucestershire Integrated Care Board, NHS providers, local authorities, community services, voluntary organisations and other stakeholders. Promote integrated neighbourhood working that improves access, reduces health inequalities and supports population health management. Facilitate collaborative decision-making across member practices while recognising individual organisational priorities. Support the development of shared services and collaborative initiatives where appropriate. Operational Leadership Provide overall operational leadership for the PCN Management Team. Ensure the effective delivery of commissioned services, including the Network Contract Directed Enhanced Service (DES), Additional Roles Reimbursement Scheme (ARRS), Enhanced Access and locally commissioned services. Develop operational plans that support strategic objectives and commissioned requirements. Ensure appropriate systems, processes and governance arrangements are in place to support safe, effective and efficient service delivery. Monitor delivery against agreed objectives, identifying risks, issues and opportunities for improvement. Lead organisational change programmes and service transformation initiatives. Support business continuity planning and organisational resilience. Financial Management Work closely with the Finance Officer to provide robust financial leadership across the Network. Support the preparation, monitoring and management of annual budgets and medium-term financial plans. Provide financial analysis and advice to the Clinical Director and PCN Board. Ensure financial decisions support both the sustainability of member practices and the strategic ambitions of the Network. Lead the development of business cases, investment proposals and financial appraisals. Identify opportunities to maximise available funding and secure additional income through national and local initiatives. Monitor expenditure against budgets and recommend corrective action where necessary. Support appropriate financial governance and compliance with NHS guidance, contractual requirements and statutory obligations. Present financial reports and forecasts to the Board and other stakeholders. Workforce Leadership Lead the development of a sustainable, engaged and high-performing workforce. Provide management and leadership to the PCN Management Team and support managers responsible for the wider multidisciplinary workforce. Develop workforce strategies that respond to changing service requirements and patient need. Lead recruitment processes for PCN employed staff. Support succession planning, workforce planning and organisational development. Promote equality, diversity, inclusion and staff wellbeing. Develop a positive organisational culture that encourages learning, collaboration and continuous professional development. Work with clinical leaders to ensure the workforce is utilised effectively and efficiently. Support the implementation of new workforce models and innovative roles. Governance and Risk Ensure robust governance arrangements are maintained across the Primary Care Network. Support the Clinical Director and Board in meeting all statutory, contractual and regulatory responsibilities. Maintain the Network risk register and ensure risks are appropriately monitored and mitigated. Coordinate Board meetings, governance documentation and reporting processes. Develop and review organisational policies and procedures. Ensure compliance with information governance, data protection legislation and confidentiality requirements. Support business continuity planning and emergency preparedness. Ensure the Network Agreement is implemented effectively and reviewed regularly. Performance and Quality Develop and maintain effective performance management systems. Monitor delivery of contractual requirements and key performance indicators. Produce performance dashboards and regular reports for the Board. Use data, benchmarking and intelligence to identify opportunities for service improvement. Lead continuous quality improvement programmes across the Network. Support the implementation of audit recommendations and lessons learned. Monitor patient outcomes, service quality and operational performance. Ensure improvement plans are developed where performance falls below expected standards. Promote innovation and evidence-based practice throughout the organisation. Our Ambition North & South Gloucester Primary Care Network is committed to developing a collaborative, innovative and financially sustainable Network that enables five successful independent GP practices to deliver outstanding neighbourhood healthcare. The Business Manager will play a pivotal role in shaping the future of the organisation by strengthening partnerships, supporting service transformation and ensuring the Network remains responsive to the needs of patients, member practices and the wider health and care system. This is an exceptional opportunity to influence the future of primary care within Gloucestershire and help deliver integrated, high-quality services that improve the health and wellbeing of our local communities.