PCN Business Manager

Key Responsibilities 1. Administration & Governance • Maintain and update Partnership Agreements (Equity Partner & FSP) • Develop, review, and maintain: • Practice Business Continuity Plan • Practice Business Plan and strategic objectives • Manage key administrative processes including: • Retiring Partner procedures • Monitoring and actioning general email communications • Maintain PCN Limited Company records (as PCN Lead, with Company Secretary support) • Ensure locum insurance is updated in line with workforce changes • Prepare documentation and reports for governance meetings • Attend and minute bi-monthly Operational Equity Partners meetings • Attend weekly Senior Management Team (SMT) and core team meetings • Complete and submit PCN ARRS Workforce Planning Template 2. Project & Service Development • Identify, develop, and deliver business cases for new initiatives • Lead and support project cost modelling (with Financial Controller) • Act as Practice Lead/Key Contact for key projects (e.g. Training Hub, Outreach Services, Clinics) • Oversee and support delivery of: • Community Clinics • Group consultations and training initiatives • Outreach health programmes • Manage and support contracts including: • Sexual Health services • Private care home agreements • Third-party service providers 3. Stakeholder Engagement & Representation • Act as a key representative for the Practice and PCN • Serve as main contact for external organisations including: • Integrated Care Board (ICB) • Local Medical Committee (LMC) • Partner organisations and alliances • Build and maintain strong networks (ICB, PPG, Healthwatch, other practices) • Represent the Practice at external meetings, events, and forums • Act as a communication link between Partners and key stakeholders 4. Support to Practice Managers as they: • Oversee premises-related matters, including liaison with landlords and estates providers • Maintain and update Practice website and patient-facing materials • Ensure compliance with NHS and contractual requirements 5. Financial & Contractual Oversight (with Financial Controller) • Collaborate on project financial planning and cost modelling • Participate in workforce and pay planning • Support annual financial and contractual processes, including: • CQRS contract acceptance and QOF declarations • Insurance reviews (Practice, PCN, Employers Liability, Key Person, Locum) • Software and supplier contract reviews • Maintain relationships with banking partners and financial service providers • Support PCN pension scheme access and compliance • Liaise with PCN Company Secretary 6. Digital & Performance Support • Work with Digital & Transformation (D&T) Lead to ensure compliance and reporting • Oversee submission of Extended Access data via Primary Care Dashboard Key Relationships • Equity Partners • Senior Management Team (SMT) • PCN Company Secretary • External stakeholders (ICB, LMC, NHS bodies, suppliers) • Neighbourhood Lead Job description Job responsibilities Key Responsibilities 1. Administration & Governance • Maintain and update Partnership Agreements (Equity Partner & FSP) • Develop, review, and maintain: • Practice Business Continuity Plan • Practice Business Plan and strategic objectives • Manage key administrative processes including: • Retiring Partner procedures • Monitoring and actioning general email communications • Maintain PCN Limited Company records (as PCN Lead, with Company Secretary support) • Ensure locum insurance is updated in line with workforce changes • Prepare documentation and reports for governance meetings • Attend and minute bi-monthly Operational Equity Partners meetings • Attend weekly Senior Management Team (SMT) and core team meetings • Complete and submit PCN ARRS Workforce Planning Template 2. Project & Service Development • Identify, develop, and deliver business cases for new initiatives • Lead and support project cost modelling (with Financial Controller) • Act as Practice Lead/Key Contact for key projects (e.g. Training Hub, Outreach Services, Clinics) • Oversee and support delivery of: • Community Clinics • Group consultations and training initiatives • Outreach health programmes • Manage and support contracts including: • Sexual Health services • Private care home agreements • Third-party service providers 3. Stakeholder Engagement & Representation • Act as a key representative for the Practice and PCN • Serve as main contact for external organisations including: • Integrated Care Board (ICB) • Local Medical Committee (LMC) • Partner organisations and alliances • Build and maintain strong networks (ICB, PPG, Healthwatch, other practices) • Represent the Practice at external meetings, events, and forums • Act as a communication link between Partners and key stakeholders 4. Support to Practice Managers as they: • Oversee premises-related matters, including liaison with landlords and estates providers • Maintain and update Practice website and patient-facing materials • Ensure compliance with NHS and contractual requirements 5. Financial & Contractual Oversight (with Financial Controller) • Collaborate on project financial planning and cost modelling • Participate in workforce and pay planning • Support annual financial and contractual processes, including: • CQRS contract acceptance and QOF declarations • Insurance reviews (Practice, PCN, Employers Liability, Key Person, Locum) • Software and supplier contract reviews • Maintain relationships with banking partners and financial service providers • Support PCN pension scheme access and compliance • Liaise with PCN Company Secretary 6. Digital & Performance Support • Work with Digital & Transformation (D&T) Lead to ensure compliance and reporting • Oversee submission of Extended Access data via Primary Care Dashboard Key Relationships • Equity Partners • Senior Management Team (SMT) • PCN Company Secretary • External stakeholders (ICB, LMC, NHS bodies, suppliers) • Neighbourhood Lead