PCN Health Care Support Worker

• Supports health promotion and prevention activities across the PCN, including smoking cessation, weight management, and lifestyle interventions • Plays a key role in vaccination and immunisation programmes within the PCN • Works within a Multi-Disciplinary Team to support patients with long-term conditions and health inequalities • Provides clinical support to registered nurses and other healthcare professionals within the PCN • Delivers basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives • Taking and recording blood pressure, height & weight • Performing ECGs • Performing phlebotomy in accordance with local and national guidelines • Correctly labelling, handling, storing and transporting blood samples in line with pathology requirements • Assisting with chronic disease monitoring (e.g., diabetes, hypertension, asthma, COPD) • Conducting NHS health checks and cardiovascular risk assessments • Assisting GPs and nurses with minor procedures • Updating patient records and ensuring accurate documentation using clinical systems (e.g., EMIS / SystmOne) • Maintaining infection prevention and control standards at all times UK Phlebotomy Skills & Qualifications: • Competent in phlebotomy for adults • Knowledge of correct order of draw, appropriate sample bottles, and pathology test requirements • Understanding of specimen labelling, cold chain requirements, and safe transportation procedures • Awareness of potential complications (e.g., fainting, haematoma, failed venepuncture) and appropriate escalation procedures • Knowledge of infection prevention and control, including hand hygiene and use of PPE • Understanding of health and safety legislation including sharps management and needle-stick injury procedures • Ability to recognise and escalate abnormal results or clinical concerns appropriately • Completion of an accredited UK Phlebotomy Training Course or equivalent competency-based training • Evidence of supervised practice and signed-off competency in venepuncture • Up-to-date Basic Life Support (BLS) and anaphylaxis training Personal / Professional Development: • Post holder must hold a Care Certificate or work towards one • Evidence of ongoing CPD relevant to clinical practice and phlebotomy • Participation in an annual individual performance review, including maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others undertaking similar work • Inform the Lead GP or line manager of any concerns regarding role and professional development needs • Be aware of own professional boundaries and what to do when these are reached Quality: The post-holder will strive to maintain quality within the Practice, and will: • Alert other team members to issues of quality and risk • Work to practice protocols, national guidelines, and CQC standards • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to team effectiveness by reflecting on activities and suggesting improvements • Work effectively with individuals in other agencies to meet patients needs • Effectively manage own time, workload and resources Contribution to the Implementation of Services: The post-holder will: • Apply Practice policies, standards and guidance • Discuss with other team members how policies, standards and guidelines affect own work • Participate in clinical audit where appropriate • Support service development initiatives within the PCN Job description Job responsibilities • Supports health promotion and prevention activities across the PCN, including smoking cessation, weight management, and lifestyle interventions • Plays a key role in vaccination and immunisation programmes within the PCN • Works within a Multi-Disciplinary Team to support patients with long-term conditions and health inequalities • Provides clinical support to registered nurses and other healthcare professionals within the PCN • Delivers basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives • Taking and recording blood pressure, height & weight • Performing ECGs • Performing phlebotomy in accordance with local and national guidelines • Correctly labelling, handling, storing and transporting blood samples in line with pathology requirements • Assisting with chronic disease monitoring (e.g., diabetes, hypertension, asthma, COPD) • Conducting NHS health checks and cardiovascular risk assessments • Assisting GPs and nurses with minor procedures • Updating patient records and ensuring accurate documentation using clinical systems (e.g., EMIS / SystmOne) • Maintaining infection prevention and control standards at all times UK Phlebotomy Skills & Qualifications: • Competent in phlebotomy for adults • Knowledge of correct order of draw, appropriate sample bottles, and pathology test requirements • Understanding of specimen labelling, cold chain requirements, and safe transportation procedures • Awareness of potential complications (e.g., fainting, haematoma, failed venepuncture) and appropriate escalation procedures • Knowledge of infection prevention and control, including hand hygiene and use of PPE • Understanding of health and safety legislation including sharps management and needle-stick injury procedures • Ability to recognise and escalate abnormal results or clinical concerns appropriately • Completion of an accredited UK Phlebotomy Training Course or equivalent competency-based training • Evidence of supervised practice and signed-off competency in venepuncture • Up-to-date Basic Life Support (BLS) and anaphylaxis training Personal / Professional Development: • Post holder must hold a Care Certificate or work towards one • Evidence of ongoing CPD relevant to clinical practice and phlebotomy • Participation in an annual individual performance review, including maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others undertaking similar work • Inform the Lead GP or line manager of any concerns regarding role and professional development needs • Be aware of own professional boundaries and what to do when these are reached Quality: The post-holder will strive to maintain quality within the Practice, and will: • Alert other team members to issues of quality and risk • Work to practice protocols, national guidelines, and CQC standards • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to team effectiveness by reflecting on activities and suggesting improvements • Work effectively with individuals in other agencies to meet patients needs • Effectively manage own time, workload and resources Contribution to the Implementation of Services: The post-holder will: • Apply Practice policies, standards and guidance • Discuss with other team members how policies, standards and guidelines affect own work • Participate in clinical audit where appropriate • Support service development initiatives within the PCN