PCN Services Coordinator

Key Responsibilities Service Coordination and Administration • Provide administrative support across PCN services and projects. • Coordinate appointments, clinics, meetings, training sessions and patient activities. • Manage diaries and schedules for PCN staff and clinicians as required. • Support the booking, cancellation and rebooking of patient appointments. • Assist with managing patient communications through telephone, email and digital systems such as Accurx. • Act as a first point of contact for service enquiries, responding to requests or directing them to the appropriate team. Patient and Referral Management • Process referrals and ensure they are allocated to the appropriate service or team. • Support clinicians and care teams to manage patient caseloads and pathways. • Monitor missed appointments (DNAs) and help rebook or follow up patients when appropriate. • Maintain accurate and confidential patient records in line with NHS policies and data protection requirements. Supporting PCN Services • Help maintain clinical systems, appointment books and clinic templates to support the smooth running of PCN services. • Support a range of services including respiratory, dermatology, home visiting, phlebotomy, musculoskeletal and enhanced access clinics. • Assist with service administration and the monitoring of activity across PCN programmes. Project and Team Support • Assist with the delivery of PCN projects, events and health promotion initiatives. • Support audits, service reviews and quality improvement activities. • Prepare meeting agendas, take notes and maintain action logs when required. • Support the coordination of staff, training and stakeholders involved in PCN activities. • Assist with administrative tasks linked to patient surveys, searches and communications. Operational Support • Monitor and order clinical and non-clinical supplies to ensure services have the resources they need. • Report any issues relating to stock, equipment or service delivery. • Support colleagues across the wider PCN team and provide cover during periods of leave when required. • Escalate any concerns identified from reports or service activity in line with PCN policies and procedures. Job description Job responsibilities Key Responsibilities Service Coordination and Administration • Provide administrative support across PCN services and projects. • Coordinate appointments, clinics, meetings, training sessions and patient activities. • Manage diaries and schedules for PCN staff and clinicians as required. • Support the booking, cancellation and rebooking of patient appointments. • Assist with managing patient communications through telephone, email and digital systems such as Accurx. • Act as a first point of contact for service enquiries, responding to requests or directing them to the appropriate team. Patient and Referral Management • Process referrals and ensure they are allocated to the appropriate service or team. • Support clinicians and care teams to manage patient caseloads and pathways. • Monitor missed appointments (DNAs) and help rebook or follow up patients when appropriate. • Maintain accurate and confidential patient records in line with NHS policies and data protection requirements. Supporting PCN Services • Help maintain clinical systems, appointment books and clinic templates to support the smooth running of PCN services. • Support a range of services including respiratory, dermatology, home visiting, phlebotomy, musculoskeletal and enhanced access clinics. • Assist with service administration and the monitoring of activity across PCN programmes. Project and Team Support • Assist with the delivery of PCN projects, events and health promotion initiatives. • Support audits, service reviews and quality improvement activities. • Prepare meeting agendas, take notes and maintain action logs when required. • Support the coordination of staff, training and stakeholders involved in PCN activities. • Assist with administrative tasks linked to patient surveys, searches and communications. Operational Support • Monitor and order clinical and non-clinical supplies to ensure services have the resources they need. • Report any issues relating to stock, equipment or service delivery. • Support colleagues across the wider PCN team and provide cover during periods of leave when required. • Escalate any concerns identified from reports or service activity in line with PCN policies and procedures.