Pension Administration Manager

Pension Administration Manager Hybrid - Leeds Lead multi-team pension administration operations, ensuring excellent service, strong governance and smooth customer experience. The Role • Oversee end-to-end scheme administration (CDC, Superfund, Annual Events) • Manage complex casework, SLAs, KPIs and complaints • Run daily contact-centre operations across all channels • Analyse performance data and drive service improvements • Lead and develop Team Leaders and wider admin teams • Act as key contact for trustees, employers and advisers • Ensure compliance, audit readiness and robust processes • Support system improvements and workflow optimisation What You’ll Bring • Strong occupational pensions administration experience • Knowledge of DB/DC schemes • Proven leadership of multi-level teams • Contact-centre management experience • Confident stakeholder communicator • Data-driven, organised and commercially aware