Performance Marketing & CRM Coordinator

Quest Search & Selection is currently looking for a Performance Marketing & CRM Coordinator to support the delivery of profitable digital campaigns and enhance customer acquisition and retention strategies across multiple online marketing channels. The role will play a key part in driving growth initiatives and contributing to the achievement of ambitious business targets. The company we are partnering with is a leading multi-channel B2C consumer business, operating across a range of digital platforms to engage customers and deliver exceptional customer loyalty & service. Duties & Responsibilities for thisPerformance Marketing & CRM Coordinatorrole: • Take ownership of the end-to-end CRM journey, managing email and SMS campaigns from initial planning and creative development through to testing, launch, optimisation, and performance analysis. • Develop and execute customer segmentation and targeting strategies to deliver relevant, personalised communications that drive engagement and commercial results. • Create tailored CRM campaigns across diverse customer groups and brand audiences, ensuring messaging is aligned with customer needs and business objectives. • Support the Digital Marketing Manager with daily trading reviews, performance analysis, forecasting, and campaign planning to maximise online growth opportunities. • Act as a key contributor within the Digital Marketing team, helping improve channel performance, collaboration, and overall team effectiveness. • Ensure digital trading activity aligns with wider marketing plans and product strategies, proactively identifying opportunities, gaps, and areas for commercial improvement. To be successful in this Performance Marketing & CRM Coordinator role : • 1-2+ years' experience in Digital Marketing, Performance Marketing, CRM, or a related online marketing role. • Hands-on experience managing email marketing campaigns, including customer segmentation, audience targeting, and campaign optimisation. • Understanding of key performance marketing channels, including paid search, paid social, and digital acquisition strategies. • Strong analytical skills with experience using reporting tools such as Google Analytics to measure performance and identify insights. • Experience with A/B testing, experimentation, and optimisation techniques is desirable. • Previous experience within a B2C, ecommerce, or retail environment is essential, with an understanding of customer-led digital strategies. The benefits of this Performance Marketing & CRM Coordinatorrole : • 22 days' annual leave • Free onsite parking • Attractive salary package • Contributory pension scheme • Employee discounts across the group • Access to ongoing training and development opportunities • Central head office location - this is a fully office-based working environment If this opportunity aligns with your experience and career aspirations, and you're looking to join a growing and innovative organisation, we'd love to hear from you. Please apply, quoting the relevant reference number JO-. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.