Permanent Relief Porter/ Concierge Role

We have the following relief porter/ concierge role available, please reply to this email is you're interested in this opportunity. Relief Porter / Concierge Central & West London £31,400 per annum | 35 hours per week | Overtime paid at 1.5x About the Role - We are seeking a flexible, professional, and service-driven Relief Porter to provide support across a portfolio of prestigious residential buildings in - Central & West London. - This is a varied and dynamic position where no two days are the same. You will play a vital role in ensuring the smooth day-to-day operation of each development, delivering exceptional service and creating a welcoming, safe environment for residents and visitors alike. - The role involves a mix of day and night shifts, depending on operational needs, so flexibility is essential. Key Responsibilities - Deliver exceptional customer service as a key point of contact for residents and guests - Greet and assist residents and visitors, maintaining a professional and welcoming presence - Respond promptly to enquiries, accurately logging messages and liaising with property teams - Monitor contractors on site, ensuring compliance with security and health & safety procedures - Report building issues or safety concerns to management in a timely manner - Conduct regular checks of vacant apartments, recording and reporting maintenance requirements - Maintain communal areas to a high standard, including refuse management - Assist with administrative duties such as meter readings, contractor logs, and maintenance records - Carry out ad-hoc duties to support safe and efficient building operations Essential Skills & Experience - Minimum 2 years' experience in a similar role (residential, hospitality, or facilities environment) - Strong customer service and communication skills - Confident using Microsoft Office (Word, Outlook) - Ability to work independently and adapt quickly to new environments Desirable: - Experience within luxury residential settings - Hospitality background - Knowledge of health & safety standards relevant to property management Qualifications - Good standard of education - Excellent written and verbal communication skills Personal Attributes - Professional, approachable, and service-oriented Flexible and adaptable, with the ability to cover multiple sites and varied shift patterns - Highly organised, observant, and detail-focused - A collaborative team player with empathy and respect for others Why Join? - This is a unique opportunity to work across a diverse and high-quality residential portfolio. You'll gain exposure to a range of prestigious developments while playing a key role in delivering an exceptional living experience for residents and supporting wider property management teams. If you are proactive, polished, and thrive in a fast-paced residential environment, we would love to hear from you.