Pharmacy Care Coordinator

Job Title Pharmacy Care Coordinator Salary Vertis Band 4 dependent upon experience Hours For individual negotiation around 35 hours Accountability Operationally accountable to the PCN Pharmacy Team, GP Clinical Leads and PCN General Manager. Day-to-day accountability to the designated Pharmacy Lead Nightingales Primary Care Network Nightingales PCN is a collaboration of 6 GP practices in Redditch extending into Wythall with a shared population of 44,194. Nightingales PCN has a shared ambition to innovate general practice and build a sustainable model for general practice for the future. For new PCN staff, an induction and mentorship approach will be introduced which secures the opportunity to build relationships across the practices and creates effective development and supervision opportunities in order to build necessary expertise and experience. The Care Coordinator will possess excellent communication, administration and organisational skills working directly with the PCN Pharmacy Team, PCN Management Team and the clinicians across the PCN. Job Purpose The Pharmacy Care Coordinator role provides dedicated administrative and operational support to the PCN Pharmacy Team and associated GP surgeries. The post-holder will play a key role in supporting delivery of pharmacy services, prescribing initiatives, contractual requirements and wider PCN priorities. Working closely with Clinical Pharmacists, Pharmacy Technicians, GPs, Practice Managers, PCN colleagues and external partners, the post-holder will support coordination of pharmacy workstreams, ensuring accurate data management, reporting, communication and delivery of services. Core Responsibilities Pharmacy Team Coordination and Operational Support Provide administrative and operational support to the Pharmacy Team across the PCN and associated GP surgeries. Coordinate weekly staff timesheets and manage pharmacy team location schedules. Support communication between pharmacy staff, GP surgeries, Practice Managers and PCN teams. Organise Pharmacy Team meetings, prepare agendas, record minutes and track actions. Attend Practice Manager, PCN Board and wider multidisciplinary healthcare professional meetings. EMIS, Digital Systems and Workflow Support Create, run and manage EMIS searches to support clinical and administrative workstreams. Design, develop and maintain EMIS templates to improve pharmacy processes and data capture. Create, set up and manage AccuRx templates and workflows. Support achievement of the Neighbourhood Health Delivery Plan and Quality Prescribing Medicines Scheme contract. Oversee pharmacy appointment slot management on EMIS Support implementation and management of Proxy Access within care homes. Meetings, Training and Communication Coordinate pharmacy meetings, MDTs and training sessions. Assist with delivery of GP surgery training sessions in person or via Microsoft Teams. Liaise with external agencies to arrange training provision. Maintain communication regarding workstreams, reporting requirements and submission timelines. Data Management, Reporting and Contract Support Maintain spreadsheets and reports for QPMS workstreams, claim submissions. Ensure data quality, reporting accuracy and compliance with contract requirements. Collate and analyse service data for Practice Manager meetings and prescribing initiatives. Support PCN reporting and governance processes. Prescribing and Pharmacy Service Support Support pharmacy-related PCN priorities and prescribing improvement initiatives. Liaise with ICB and PCN Leads regarding pharmacy budgets. Liaise with PrescQIPP and support extraction and analysis of prescribing data. Support monitoring of pharmacy service performance. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately; In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines; Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks; Making effective use of training to update knowledge and skills; Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards; Reporting potential risks identified. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation; Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues; Personal and Professional Development Personal/Professional Development In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include: Participation in an annual individual performance review, annual Appraisal including taking responsibility for maintaining a record of own personal and/or professional development; Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of Clinical Governance issues, quality and risk; participate in Significant Event Analysis reviews; Assess own performance and take accountability for own actions, either directly or under supervision; Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance; Work effectively with individuals in other agencies to meet patients needs; Effectively manage own time, workload and resources. He/she will also contribute to the overall team-working of the Practice putting the needs of the Practice first. Contribution to the planning and implementation of services The post-holder will: Apply practice policies, standards and guidance; Discuss with other members of the team how the policies, standards and guidelines will affect own work; Participate in audit where appropriate; Work with the Lead GP to achieve standards of quality, performance standards, without compromising levels of patient healthcare; Contribute towards the development and implementation of new standards, policies and procedures that are/will be required of GP Practices now and in the future (as directed by NHS/ DoH/, new legislation etc.). Communication The post-holder will: Be able to effectively communicate at all levels of the organisation to a variety of health professionals, users and carers, independent and voluntary sector to provide the best outcomes for users of the services. Provide interface between hospital, primary, community and social settings, participate where appropriate in clinical meetings relating to patient care and outcomes Communicate effectively with patients and carers Be able to keep accurate contemporaneous documentation, both written and computerised, inpatient records and will need to be familiar with EMIS Web. Recognise peoples needs for alternative methods of communication and respond accordingly Clinical Governance The post-holder will: participate and operate within the clinical governance framework for the organisation at all times, incorporating service users and carers, audit, guidelines and risk management; actively participate in the practices, becoming familiar with and abiding by its plans, policies and procedures. IT Security Policy You are required to work within the remit of the practices IT Technology Security Policies. As a consequence of the above unauthorised/inappropriate use of computers including the internet, email, passwords, computer packages etc. will be regarded as gross misconduct and will be treated as such under the practices disciplinary procedures. This job description is not exhaustive and may be adjusted periodically to reflect the on-going changes in practice. This job description is not exhaustive and may be reviewed periodically to reflect changes in PCN priorities and pharmacy services. Job description Job responsibilities Job Title Pharmacy Care Coordinator Salary Vertis Band 4 dependent upon experience Hours For individual negotiation around 35 hours Accountability Operationally accountable to the PCN Pharmacy Team, GP Clinical Leads and PCN General Manager. Day-to-day accountability to the designated Pharmacy Lead Nightingales Primary Care Network Nightingales PCN is a collaboration of 6 GP practices in Redditch extending into Wythall with a shared population of 44,194. Nightingales PCN has a shared ambition to innovate general practice and build a sustainable model for general practice for the future. For new PCN staff, an induction and mentorship approach will be introduced which secures the opportunity to build relationships across the practices and creates effective development and supervision opportunities in order to build necessary expertise and experience. The Care Coordinator will possess excellent communication, administration and organisational skills working directly with the PCN Pharmacy Team, PCN Management Team and the clinicians across the PCN. Job Purpose The Pharmacy Care Coordinator role provides dedicated administrative and operational support to the PCN Pharmacy Team and associated GP surgeries. The post-holder will play a key role in supporting delivery of pharmacy services, prescribing initiatives, contractual requirements and wider PCN priorities. Working closely with Clinical Pharmacists, Pharmacy Technicians, GPs, Practice Managers, PCN colleagues and external partners, the post-holder will support coordination of pharmacy workstreams, ensuring accurate data management, reporting, communication and delivery of services. Core Responsibilities Pharmacy Team Coordination and Operational Support Provide administrative and operational support to the Pharmacy Team across the PCN and associated GP surgeries. Coordinate weekly staff timesheets and manage pharmacy team location schedules. Support communication between pharmacy staff, GP surgeries, Practice Managers and PCN teams. Organise Pharmacy Team meetings, prepare agendas, record minutes and track actions. Attend Practice Manager, PCN Board and wider multidisciplinary healthcare professional meetings. EMIS, Digital Systems and Workflow Support Create, run and manage EMIS searches to support clinical and administrative workstreams. Design, develop and maintain EMIS templates to improve pharmacy processes and data capture. Create, set up and manage AccuRx templates and workflows. Support achievement of the Neighbourhood Health Delivery Plan and Quality Prescribing Medicines Scheme contract. Oversee pharmacy appointment slot management on EMIS Support implementation and management of Proxy Access within care homes. Meetings, Training and Communication Coordinate pharmacy meetings, MDTs and training sessions. Assist with delivery of GP surgery training sessions in person or via Microsoft Teams. Liaise with external agencies to arrange training provision. Maintain communication regarding workstreams, reporting requirements and submission timelines. Data Management, Reporting and Contract Support Maintain spreadsheets and reports for QPMS workstreams, claim submissions. Ensure data quality, reporting accuracy and compliance with contract requirements. Collate and analyse service data for Practice Manager meetings and prescribing initiatives. Support PCN reporting and governance processes. Prescribing and Pharmacy Service Support Support pharmacy-related PCN priorities and prescribing improvement initiatives. Liaise with ICB and PCN Leads regarding pharmacy budgets. Liaise with PrescQIPP and support extraction and analysis of prescribing data. Support monitoring of pharmacy service performance. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately; In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines; Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks; Making effective use of training to update knowledge and skills; Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards; Reporting potential risks identified. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation; Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues; Personal and Professional Development Personal/Professional Development In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include: Participation in an annual individual performance review, annual Appraisal including taking responsibility for maintaining a record of own personal and/or professional development; Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of Clinical Governance issues, quality and risk; participate in Significant Event Analysis reviews; Assess own performance and take accountability for own actions, either directly or under supervision; Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance; Work effectively with individuals in other agencies to meet patients needs; Effectively manage own time, workload and resources. He/she will also contribute to the overall team-working of the Practice putting the needs of the Practice first. Contribution to the planning and implementation of services The post-holder will: Apply practice policies, standards and guidance; Discuss with other members of the team how the policies, standards and guidelines will affect own work; Participate in audit where appropriate; Work with the Lead GP to achieve standards of quality, performance standards, without compromising levels of patient healthcare; Contribute towards the development and implementation of new standards, policies and procedures that are/will be required of GP Practices now and in the future (as directed by NHS/ DoH/, new legislation etc.). Communication The post-holder will: Be able to effectively communicate at all levels of the organisation to a variety of health professionals, users and carers, independent and voluntary sector to provide the best outcomes for users of the services. Provide interface between hospital, primary, community and social settings, participate where appropriate in clinical meetings relating to patient care and outcomes Communicate effectively with patients and carers Be able to keep accurate contemporaneous documentation, both written and computerised, inpatient records and will need to be familiar with EMIS Web. Recognise peoples needs for alternative methods of communication and respond accordingly Clinical Governance The post-holder will: participate and operate within the clinical governance framework for the organisation at all times, incorporating service users and carers, audit, guidelines and risk management; actively participate in the practices, becoming familiar with and abiding by its plans, policies and procedures. IT Security Policy You are required to work within the remit of the practices IT Technology Security Policies. As a consequence of the above unauthorised/inappropriate use of computers including the internet, email, passwords, computer packages etc. will be regarded as gross misconduct and will be treated as such under the practices disciplinary procedures. This job description is not exhaustive and may be adjusted periodically to reflect the on-going changes in practice. This job description is not exhaustive and may be reviewed periodically to reflect changes in PCN priorities and pharmacy services.