Portuguese Speaking Customer Service Advisor

Portuguese Speaking Customer Service Advisor Contract: Permanent Salary: £27,000 + Performance Bonus Location: Newport (Hybrid Working Available) Start Date: ASAP Are you a fluent Portuguese speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role. You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits. Key Responsibilities: • Responding to customer queries in both Portuguese and English via phone and email • Supporting the full lifecycle of claims, from information gathering to resolution • Maintaining accurate customer records and case notes in the system • Providing clear, empathetic, and professional communication at all times • Liaising with other departments to ensure smooth and timely customer support • Handling complaints in line with company policy Candidate Requirements: • Fluency in both Portuguese and English (spoken and written) • Strong customer service skills with a desire to deliver excellent experiences • Ability to manage multiple tasks with accuracy and attention to detail • Confident communication and problem-solving skills • Previous experience in customer service or claims handling is an advantage, but not essential • Proactive, team-oriented approach with a willingness to learn Benefits Include: • £27,000 base salary + performance-related bonus • 25 days’ annual leave (plus the option to buy/sell additional days) • 5% matched pension scheme • Private medical insurance and life cover • Employee assistance programme • Comprehensive training and career development support • Inclusive, international working environment • Wellbeing initiatives and regular team events If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.