Practice Manager

Job Description • Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities • Functional management of all clinical and administrative staff • Direct line management of all non-clinical staff and a dotted line to clinical staff • Managing the recruitment process for the practice • ing contracts for services i.e. cleaning, gardening, window cleaning etc • Leading change and continuous improvement initiatives alongside the Head of Group Operations and Group Practice Manager • Contributing to the reviewing and updating of all Inspire healthcare group policies and procedures • Developing, implementing and embedding an efficient business continuity plan • Working alongside the Head of Group Finance and Head of Group Operations in working on the financial elements of the practice, including budgets etc. • Supporting the team to reach QOF targets (supported by the nursing and administrative leads) • Coordinating the practice diary, ensuring meetings are scheduled appropriately • Attending external meetings as Practice Manager representative as required • Contribute to Yorkleigh Surgery newsletter • Work with the Patient Participation Group and colleagues to improve the patient experience • Complaints management in line with the Inspire Healthcare process and annual return. Liaising with the ICB for direct patient complaints • Overseeing management of the premises, including health and safety aspects such as risk assessments, safety checks. Ensuring all checks and assessments are documented. • Overseeing the practice IT system, delegating staff to act as administrators • Ensuring compliance with IT security and Information Governance • Coordinating of all projects within the practice and contributing to wider Inspire Healthcare initiatives • Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Ensuring that this is documented. • • • Finance • Manage QOF jointly with the other Practice Managers, monitor target achievement to maximise practice income • Manage and maximise all enhanced services, ensuring that such services meet the required standards • Ensure submission of any claims/audits to meet deadlines. • Support the finance team with payroll information and queries • Human Resource/Administration • Overall management of the practice team • Promote change management within the practice teams to optimise performance and promote positive morale • Undertake any disciplinary procedures in accordance with approved practice and current law • Promote and support the development of practice members • Work with the Allied Health Manager and Cheltenham Nurse Manager on nursing provision within the practice • Work with the Reception Manager in ensuring adequate cover arrangements across the practice including review of workload and staffing levels of reception • Manage the clinical rotas and book locums where necessary. Liaise with the Head of Group operations and Senior Partner on clinical provision issues. • Induction, probationary review of new non-clinical staff and annual appraisals • Managing and keeping full records of sickness absence and undertaking HR reviews as and when required • Regularly review staff development and ensure all staff have regular appraisals and 1:1s • Ensure systems are being followed to deliver high standard of achievement of enhanced services. • Contribute to staff newsletters and practice awards on a quarterly basis • Undertake reviews of all complaints and significant events. Collate and action as appropriate • Attend PCN meetings alongside the GP representative • Attend the Inspire Healthcare Group Operations meetings • IT • Liaise with computer suppliers if any IT issues • Ensure all staff are appropriately trained to utilise IT • Ensure compliance with NHS and data protection requirements • Clinical diary management • Support on the patient facing aspects of System 1 to include all aspects of rota set up and diary management • Lead in the co-ordination of immunisation campaigns (flu, pneumo, shingles, etc) as and when required, liaising with key clinical team members • • • • • Health and Safety • Ensure building facilities are maintained to satisfactory standards • Undertake regular health and safety audits to ensure compliance (legionella, fire) • Significant event analysis • Support the clinical nursing manager in infection control audits and COSHH • Investigate all reported incidents and accidents in accordance with legislative requirements • Safeguarding • Contributing to the protection of children and adults from abuse and neglect using the specific skills, resources and capacity available in general practice by: • implementing professional safeguarding responsibilities which includes continual professional development in safeguarding • preventing abuse and neglect • identifying abuse and neglect • responding appropriately to abuse and neglect, including supporting victims and survivors of abuse • Ensuring there are governance systems and processes in place to support safeguarding • working collaboratively with other health colleagues, safeguarding partners Job description Job responsibilities Job Description • Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities • Functional management of all clinical and administrative staff • Direct line management of all non-clinical staff and a dotted line to clinical staff • Managing the recruitment process for the practice • ing contracts for services i.e. cleaning, gardening, window cleaning etc • Leading change and continuous improvement initiatives alongside the Head of Group Operations and Group Practice Manager • Contributing to the reviewing and updating of all Inspire healthcare group policies and procedures • Developing, implementing and embedding an efficient business continuity plan • Working alongside the Head of Group Finance and Head of Group Operations in working on the financial elements of the practice, including budgets etc. • Supporting the team to reach QOF targets (supported by the nursing and administrative leads) • Coordinating the practice diary, ensuring meetings are scheduled appropriately • Attending external meetings as Practice Manager representative as required • Contribute to Yorkleigh Surgery newsletter • Work with the Patient Participation Group and colleagues to improve the patient experience • Complaints management in line with the Inspire Healthcare process and annual return. Liaising with the ICB for direct patient complaints • Overseeing management of the premises, including health and safety aspects such as risk assessments, safety checks. Ensuring all checks and assessments are documented. • Overseeing the practice IT system, delegating staff to act as administrators • Ensuring compliance with IT security and Information Governance • Coordinating of all projects within the practice and contributing to wider Inspire Healthcare initiatives • Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Ensuring that this is documented. • • • Finance • Manage QOF jointly with the other Practice Managers, monitor target achievement to maximise practice income • Manage and maximise all enhanced services, ensuring that such services meet the required standards • Ensure submission of any claims/audits to meet deadlines. • Support the finance team with payroll information and queries • Human Resource/Administration • Overall management of the practice team • Promote change management within the practice teams to optimise performance and promote positive morale • Undertake any disciplinary procedures in accordance with approved practice and current law • Promote and support the development of practice members • Work with the Allied Health Manager and Cheltenham Nurse Manager on nursing provision within the practice • Work with the Reception Manager in ensuring adequate cover arrangements across the practice including review of workload and staffing levels of reception • Manage the clinical rotas and book locums where necessary. Liaise with the Head of Group operations and Senior Partner on clinical provision issues. • Induction, probationary review of new non-clinical staff and annual appraisals • Managing and keeping full records of sickness absence and undertaking HR reviews as and when required • Regularly review staff development and ensure all staff have regular appraisals and 1:1s • Ensure systems are being followed to deliver high standard of achievement of enhanced services. • Contribute to staff newsletters and practice awards on a quarterly basis • Undertake reviews of all complaints and significant events. Collate and action as appropriate • Attend PCN meetings alongside the GP representative • Attend the Inspire Healthcare Group Operations meetings • IT • Liaise with computer suppliers if any IT issues • Ensure all staff are appropriately trained to utilise IT • Ensure compliance with NHS and data protection requirements • Clinical diary management • Support on the patient facing aspects of System 1 to include all aspects of rota set up and diary management • Lead in the co-ordination of immunisation campaigns (flu, pneumo, shingles, etc) as and when required, liaising with key clinical team members • • • • • Health and Safety • Ensure building facilities are maintained to satisfactory standards • Undertake regular health and safety audits to ensure compliance (legionella, fire) • Significant event analysis • Support the clinical nursing manager in infection control audits and COSHH • Investigate all reported incidents and accidents in accordance with legislative requirements • Safeguarding • Contributing to the protection of children and adults from abuse and neglect using the specific skills, resources and capacity available in general practice by: • implementing professional safeguarding responsibilities which includes continual professional development in safeguarding • preventing abuse and neglect • identifying abuse and neglect • responding appropriately to abuse and neglect, including supporting victims and survivors of abuse • Ensuring there are governance systems and processes in place to support safeguarding • working collaboratively with other health colleagues, safeguarding partners