Practice Manager

KPIs and Target Framework • To read and be aware of all the Enhanced Services, Locally Commissioned Services, QOF, BMA Contracts KPIs Medicines Management and additional Services. • To be updated with specifications on an annual and adhoc basis of all requirements. • To plan and implement processes to achieve targets. • To work alongside Partners, GPs, Nurses and administrative staff to achieve targets. • Submissions of all target and audit based work as per specifications and contracts. Planning • To liaise with Clinical Partners, Managing Partner and Senior Management in setting strategic planning targets and share joint responsibility with them for achievement of these targets. • To undertake tasks towards the agreed aims and be wholly responsible for them. Team and Personnel Management • To plan and co-ordinate the recruitment, induction and training of new administrative staff. • To assist in planning and recruitment of Locum cover. • To assist in the preparation of a work rota for the doctors and arrange locum cover when necessary. • To be responsible for the organisation of the reception staff rota, ensuring adequate cover during periods of staff sickness or leave. • To identify and meet the team members training and development needs. • To monitor staff sickness and absence and oversee the leave rota. • To ensure that all Practice staff are aware of the need for confidentiality, both of patient and Practice information. Patients • To be aware of patients needs and work towards Practice innovation to meet those needs. • To be responsible for the collection and collation of data and feedback about patients needs and satisfaction. • To liaise with patient and community representatives. Quality • To be accountable with the other team members for setting standards of quality and service provision and monitoring their achievement. • To promote ideals of quality and achievement of standards amongst all team members. • To co-ordinate all audits within the practice. Finance • To work alongside the Site/practice manager for the setting up of new, and maintenance of existing, systems to maximise all Practice income. • Where required by the Central Finance Team, to monitor and check the accuracy of the Enhanced Services, Contractual Requirements and other PMS claims and ensure that all claims are submitted on a monthly and quarterly basis. • To ensure PPA reimbursement forms are completed and submitted on a monthly basis. • Supervise and liaise with Site/Practice Manager for the purchasing of all equipment, drugs, supplies and stationery and ensure best value is obtained, where central ordering is not applicable. Information Technology and Computing • The Site Manager will be IT lead on all EmisTemplate, Searches, Protocol and concepts updates. Ensure IT hardware and software is well maintained where appropriate liaising directly with Systems IT and GP IT teams. To also ensure all updates / upgrades go smoothly. • To be Smart Card Sponsor for the practice alongside the Site/Practice Manager • To ensure that read codes are correctly administered across records throughout the practice. The DSM will work with the Site/Practice Manager to develop electronic templates to better manage read coding requirements. • To utilise clinical software to perform searches, extracting and validating patient and statistical data for the preparation of reports. Practice Reception/Administration • To maintain and further develop systems and protocols for the smooth and efficient running of the reception and appointments and administration system • To maintain a thorough knowledge of reception and administration systems. • To be prepared to undertake reception or secretarial duties in the case of absence of usual reception/administration staff due to annual leave, sickness or any other reason. Liaison • To promote good relationships between the Practice and outside bodies such as Health Authorities, Primary Care Groups, community trusts, patient and community groups, the bank and accountant, etc. • To prepare for, organise and attend practice, wider health team and management meetings and follow up decisions made. • To liaise with the Managing Partner and Site/Practice Manager on all necessary matters. Personal and Professional Development To actively seek to keep professional knowledge and skills up-to-date including assessment of own learning needs and attendance at relevant training courses as required. Information Governance • To ensure that the Information Governance framework is adhered to. • Personal Information within the practice needs to be dealt with in a confidential and secure manner. • To ensure all members of staff have adequate training to provide consistency to information handling. Equal Opportunities The post holder will ensure that the Practice Policies and the Health Authority policies on Equal Opportunities are understood and adhered to. Health And Safety Be aware of your responsibility under the Health and Safety at Work Act 1974 and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors. Other Duties • To undertake such other duties as may reasonably be required. • To be flexible in approach, recognising the needs of a developing practice. Job description Job responsibilities KPIs and Target Framework • To read and be aware of all the Enhanced Services, Locally Commissioned Services, QOF, BMA Contracts KPIs Medicines Management and additional Services. • To be updated with specifications on an annual and adhoc basis of all requirements. • To plan and implement processes to achieve targets. • To work alongside Partners, GPs, Nurses and administrative staff to achieve targets. • Submissions of all target and audit based work as per specifications and contracts. Planning • To liaise with Clinical Partners, Managing Partner and Senior Management in setting strategic planning targets and share joint responsibility with them for achievement of these targets. • To undertake tasks towards the agreed aims and be wholly responsible for them. Team and Personnel Management • To plan and co-ordinate the recruitment, induction and training of new administrative staff. • To assist in planning and recruitment of Locum cover. • To assist in the preparation of a work rota for the doctors and arrange locum cover when necessary. • To be responsible for the organisation of the reception staff rota, ensuring adequate cover during periods of staff sickness or leave. • To identify and meet the team members training and development needs. • To monitor staff sickness and absence and oversee the leave rota. • To ensure that all Practice staff are aware of the need for confidentiality, both of patient and Practice information. Patients • To be aware of patients needs and work towards Practice innovation to meet those needs. • To be responsible for the collection and collation of data and feedback about patients needs and satisfaction. • To liaise with patient and community representatives. Quality • To be accountable with the other team members for setting standards of quality and service provision and monitoring their achievement. • To promote ideals of quality and achievement of standards amongst all team members. • To co-ordinate all audits within the practice. Finance • To work alongside the Site/practice manager for the setting up of new, and maintenance of existing, systems to maximise all Practice income. • Where required by the Central Finance Team, to monitor and check the accuracy of the Enhanced Services, Contractual Requirements and other PMS claims and ensure that all claims are submitted on a monthly and quarterly basis. • To ensure PPA reimbursement forms are completed and submitted on a monthly basis. • Supervise and liaise with Site/Practice Manager for the purchasing of all equipment, drugs, supplies and stationery and ensure best value is obtained, where central ordering is not applicable. Information Technology and Computing • The Site Manager will be IT lead on all EmisTemplate, Searches, Protocol and concepts updates. Ensure IT hardware and software is well maintained where appropriate liaising directly with Systems IT and GP IT teams. To also ensure all updates / upgrades go smoothly. • To be Smart Card Sponsor for the practice alongside the Site/Practice Manager • To ensure that read codes are correctly administered across records throughout the practice. The DSM will work with the Site/Practice Manager to develop electronic templates to better manage read coding requirements. • To utilise clinical software to perform searches, extracting and validating patient and statistical data for the preparation of reports. Practice Reception/Administration • To maintain and further develop systems and protocols for the smooth and efficient running of the reception and appointments and administration system • To maintain a thorough knowledge of reception and administration systems. • To be prepared to undertake reception or secretarial duties in the case of absence of usual reception/administration staff due to annual leave, sickness or any other reason. Liaison • To promote good relationships between the Practice and outside bodies such as Health Authorities, Primary Care Groups, community trusts, patient and community groups, the bank and accountant, etc. • To prepare for, organise and attend practice, wider health team and management meetings and follow up decisions made. • To liaise with the Managing Partner and Site/Practice Manager on all necessary matters. Personal and Professional Development To actively seek to keep professional knowledge and skills up-to-date including assessment of own learning needs and attendance at relevant training courses as required. Information Governance • To ensure that the Information Governance framework is adhered to. • Personal Information within the practice needs to be dealt with in a confidential and secure manner. • To ensure all members of staff have adequate training to provide consistency to information handling. Equal Opportunities The post holder will ensure that the Practice Policies and the Health Authority policies on Equal Opportunities are understood and adhered to. Health And Safety Be aware of your responsibility under the Health and Safety at Work Act 1974 and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors. Other Duties • To undertake such other duties as may reasonably be required. • To be flexible in approach, recognising the needs of a developing practice.