Practice Manager

Strategic Management and Planning Monitor and evaluate performance of the practice team against objectives; identify and manage positive change. Develop and maintain effective communication, both within the practice and with relevant outside agencies. Ensure CQC compliance working in conjunction with the Registered Manager, and GP partners. Co-ordinate meetings, including the preparation of agendas, minutes, and action points. Develop practice protocols and procedures, reviewing and updating them as required. Ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing necessary changes. Collaborate with other healthcare providers, community organisations, and stakeholders to foster partnerships, develop initiatives, and enhance care coordination. Stay up-to-date with technological advancements and implement appropriate systems to optimise practice operations. Work closely with the Partners to develop and implement strategic plans for long-term success. Oversee patient complaints and implement strategies to improve patient satisfaction, fostering positive patient relations. Leadership Oversee and manage the day-to-day administrative operations of the GP practice, ensuring efficient and effective functioning, working closely with Partners and management team Support the development of, and lead the operational implementation of new services. Build successful relationships and ensure regular effective communication with neighbouring practices, the ICB, the Primary Care Network, other providers and stakeholders. To remain up to date with NHS and other information concerning primary care, community care and social care with the view to identify opportunities to build relationships, work collaboratively, and access new funding streams. Work with the Partners to develop business cases and bids for new services. Ensure a robust Business Continuity Plan is in place. Provide line management and support to the Management Team. Complete contract reporting and attend contract monitoring meetings with commissioners. Help promote and maintain a positive, supportive culture across the whole of the practice team. Human Resources Manage and oversee the recruitment and retention of all staff, and provide HR advice to all staff. Oversee staff induction and training. Ensure that all staff follow, and adhere to policies, standards, and procedures. Develop and implement effective staff absence monitoring systems, return to work interviews, and staff support procedures. Develop and implement effective staff appraisal, and personnel development plans. Keep up-to-date with changes to employment legislation. Ensure that HR documentation & systems (including job descriptions, employment contracts, and employment polices and procedures) are kept up to date. Oversee payroll, including reimbursement claims. Manage partnership changes including the legal, financial, and patient implications of retirements, and new appointments. Finance Financial responsibility for all aspects of the partnership business, including performance against budget and cash flow. Understand and apply regulatory and fiscal obligations as determined by external organisations such as HMRC, NHSE, CQC, and interpret changes across the organisation. Co-ordinate the use of practice bank accounts and petty cash. Ensure systems are in place for invoicing private work and chasing up outstanding payments. Ensuring that income is maximised Liaising with practice accountants, including providing information required for the completion of end of year accounts. Health & Safety and Facilities Management Overall responsibility for the management and maintenance of the premises. Maximising use of space and room bookings by third party healthcare professionals. Understanding security systems including alarms & cameras. Organising insurance cover for building, and contents. Arrange valuation of the building when required. Taking responsibility for identifying all operational/site related Health and Safety risks, completing risk assessments, and ensuring compliance. Confidentiality In the course of seeking treatment patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Equality and Diversity The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues. Job description Job responsibilities Strategic Management and Planning Monitor and evaluate performance of the practice team against objectives; identify and manage positive change. Develop and maintain effective communication, both within the practice and with relevant outside agencies. Ensure CQC compliance working in conjunction with the Registered Manager, and GP partners. Co-ordinate meetings, including the preparation of agendas, minutes, and action points. Develop practice protocols and procedures, reviewing and updating them as required. Ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing necessary changes. Collaborate with other healthcare providers, community organisations, and stakeholders to foster partnerships, develop initiatives, and enhance care coordination. Stay up-to-date with technological advancements and implement appropriate systems to optimise practice operations. Work closely with the Partners to develop and implement strategic plans for long-term success. Oversee patient complaints and implement strategies to improve patient satisfaction, fostering positive patient relations. Leadership Oversee and manage the day-to-day administrative operations of the GP practice, ensuring efficient and effective functioning, working closely with Partners and management team Support the development of, and lead the operational implementation of new services. Build successful relationships and ensure regular effective communication with neighbouring practices, the ICB, the Primary Care Network, other providers and stakeholders. To remain up to date with NHS and other information concerning primary care, community care and social care with the view to identify opportunities to build relationships, work collaboratively, and access new funding streams. Work with the Partners to develop business cases and bids for new services. Ensure a robust Business Continuity Plan is in place. Provide line management and support to the Management Team. Complete contract reporting and attend contract monitoring meetings with commissioners. Help promote and maintain a positive, supportive culture across the whole of the practice team. Human Resources Manage and oversee the recruitment and retention of all staff, and provide HR advice to all staff. Oversee staff induction and training. Ensure that all staff follow, and adhere to policies, standards, and procedures. Develop and implement effective staff absence monitoring systems, return to work interviews, and staff support procedures. Develop and implement effective staff appraisal, and personnel development plans. Keep up-to-date with changes to employment legislation. Ensure that HR documentation & systems (including job descriptions, employment contracts, and employment polices and procedures) are kept up to date. Oversee payroll, including reimbursement claims. Manage partnership changes including the legal, financial, and patient implications of retirements, and new appointments. Finance Financial responsibility for all aspects of the partnership business, including performance against budget and cash flow. Understand and apply regulatory and fiscal obligations as determined by external organisations such as HMRC, NHSE, CQC, and interpret changes across the organisation. Co-ordinate the use of practice bank accounts and petty cash. Ensure systems are in place for invoicing private work and chasing up outstanding payments. Ensuring that income is maximised Liaising with practice accountants, including providing information required for the completion of end of year accounts. Health & Safety and Facilities Management Overall responsibility for the management and maintenance of the premises. Maximising use of space and room bookings by third party healthcare professionals. Understanding security systems including alarms & cameras. Organising insurance cover for building, and contents. Arrange valuation of the building when required. Taking responsibility for identifying all operational/site related Health and Safety risks, completing risk assessments, and ensuring compliance. Confidentiality In the course of seeking treatment patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Equality and Diversity The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.