Prescription Clerk

Working as part of a team the post-holder will assist patients in obtaining their medications in a timely and safe manner, also ensuring that patients are directed to appropriate services relating to their healthcare in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional. The Prescript Clerk will develop good working relationships with: • Patients • GP, nurses and other surgery staff • External Organisations e.g. Community Pharmacy • Key Responsibilities: • To support the Team Leader in the delivery of safe and efficient responses to patient medication requirements. • Dealing with queries and repeat prescription requests in person, by telephone and electronically, ensuring all current medication has relevant, current authorisations. • Making of relevant appointments by telephone using a computerised system. • Dealing with clerical matters such as emails, changes of patient details, EPS nominations, completion of forms etc. as required. • Work closely with the Clinical Pharmacist team, acting upon any relevant prescribing changes as instructed to assist with cost effective prescribing, QOF compliance and prescribing targets. • Checking and completion of tasks as appropriate. • Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations. • Maintain accurate records. Job description Job responsibilities Working as part of a team the post-holder will assist patients in obtaining their medications in a timely and safe manner, also ensuring that patients are directed to appropriate services relating to their healthcare in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional. The Prescript Clerk will develop good working relationships with: • Patients • GP, nurses and other surgery staff • External Organisations e.g. Community Pharmacy • Key Responsibilities: • To support the Team Leader in the delivery of safe and efficient responses to patient medication requirements. • Dealing with queries and repeat prescription requests in person, by telephone and electronically, ensuring all current medication has relevant, current authorisations. • Making of relevant appointments by telephone using a computerised system. • Dealing with clerical matters such as emails, changes of patient details, EPS nominations, completion of forms etc. as required. • Work closely with the Clinical Pharmacist team, acting upon any relevant prescribing changes as instructed to assist with cost effective prescribing, QOF compliance and prescribing targets. • Checking and completion of tasks as appropriate. • Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations. • Maintain accurate records.