Prescription Clerk

• Carry out administrative tasks relating to patient records and medication requests from patients in line with practice protocols. • Co-ordinate and prepare repeat prescriptions for our patients, updating patient records and electronic prescription service (EPS) ensuring all prescriptions are issued correctly • Contact patients when their prescriptions are not due following a request or if there are problems when issuing • Action clinical tasks through EMIS and respond to tasks from other colleagues • Fully document patient interactions within patient records, in line with practice protocols, to ensure information is accurately recorded should any queries arise • Ensure that patient queries on medication are highlighted to our Pharmacists and relevant GP • Monitor, housekeep and action own emails and those allocated to the Medicines Management team • Receive incoming, and initiate outgoing, telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries • Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and share the recommended alternatives • Develop, maintain, and enhance positive working relationships with external stakeholders, including pharmaceutical contract holders and their teams • Assist with the preparation and review of work-related protocols and ensure adherence • Support colleagues with training and keep informed of national and local updates • Alert Team Lead or Senior Management of any issues that may impact patient safety or service quality • Be familiar with patient safety policy and reporting (e.g. LFPSE and/or other appropriate systems) and awareness of the process and key stakeholders for safeguarding referrals • Maintain accurate patient / clinical records in conjunction with Practice policies and current legislation • Ensure adherence to confidentiality, data protection, and information governance requirements • Work safely at all times in accordance with legislative requirements and Practice Policy and Procedures Job description Job responsibilities • Carry out administrative tasks relating to patient records and medication requests from patients in line with practice protocols. • Co-ordinate and prepare repeat prescriptions for our patients, updating patient records and electronic prescription service (EPS) ensuring all prescriptions are issued correctly • Contact patients when their prescriptions are not due following a request or if there are problems when issuing • Action clinical tasks through EMIS and respond to tasks from other colleagues • Fully document patient interactions within patient records, in line with practice protocols, to ensure information is accurately recorded should any queries arise • Ensure that patient queries on medication are highlighted to our Pharmacists and relevant GP • Monitor, housekeep and action own emails and those allocated to the Medicines Management team • Receive incoming, and initiate outgoing, telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries • Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and share the recommended alternatives • Develop, maintain, and enhance positive working relationships with external stakeholders, including pharmaceutical contract holders and their teams • Assist with the preparation and review of work-related protocols and ensure adherence • Support colleagues with training and keep informed of national and local updates • Alert Team Lead or Senior Management of any issues that may impact patient safety or service quality • Be familiar with patient safety policy and reporting (e.g. LFPSE and/or other appropriate systems) and awareness of the process and key stakeholders for safeguarding referrals • Maintain accurate patient / clinical records in conjunction with Practice policies and current legislation • Ensure adherence to confidentiality, data protection, and information governance requirements • Work safely at all times in accordance with legislative requirements and Practice Policy and Procedures