Primary Care Network (PCN) Manager

Organisational development and strategy • Work closely with PCN Clinical Director, PCN Operations Manager, GP Leads and Practice Managers to identify suitable projects, undertake gap analysis, scope and develop project plans • Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements. • Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice. • Support the network and practices to effectively use existing and new technology systems and products to enable improvement. • Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN. • Undertake research/investigations as appropriate in order to prepare briefing reports on a wide range of highly complex and sensitive topics. Communicate the outcome of such findings with the relevant parties including at Board level. • Provide hands-on capacity and support to practices and the network in implementing and sustaining agreed changes. • Drive continuous improvement across the PCN • Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made. • Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges • Work in partnership with the ICS to identify relevant data sets and to support standardisation in the use of measures for understanding change and improvement in general practice. • Interpret data and highlight variation to support open discussion about where variation is and is not warranted • Seek and secure analytical resource as required to support in the PCN in developing and implementing appropriate data and information sharing mechanisms • Collate feedback / analysis data on behalf of the PCN to report to the ICB and other organisations as required and analyse service specification, performance indicators and data collection requirements to inform design for new PCN services Governance • Prepare the organisation and apply for CQC Registration • Undertake a lead role, as required, to ensure the Network complies with relevant and legislative responsibilities relating to GDPR, Health and Safety, and Human Resources. • Maintain a good knowledge of key policies from the Department of Health and Social Care, NHS England and other relevant government departments and agencies, and support PCN staff to understand and interpret these locally. • Work with the local ICB to support the development of overall primary care transformation strategies, including digital transformation strategies, and their delivery. • Support the PCN and member practices to adapt and apply specific policies and initiatives to local needs and to prioritise initiatives based on local requirements • Ensure shareholder agreements, network agreement, schedules, data sharing agreements and other governance documents are up to date and accurate • Ensure that all policy documents are up to date • Accountable for high quality and effective management and administration of the PCN Board and Board Committees, ensuring they are appropriately recorded and improving existing processes and systems where relevant. Contract management • Lead the review of contracts and documentation and act as a key part of ensuring documents are agreed and signed off in a timely manner. • Support service delivery by being the conduit between any third-party service providers and the PCN and its member practices to ensure integration of the service staff into existing teams and working processes. • Ensure there are project and delivery plans in relation to meeting the GP contract/DES specification, including writing plans and business cases on behalf of the service as appropriate. • Report and monitor how the PCN is performing against contract requirements including writing and running clinical reports and other reporting functions Human resources • Maintain a robust and resilient governance structure for the business which can be easily maintained. • Support all relevant HR duties such as sickness management, leave requests, recruitment and onboarding • Undertake training needs assessments and provide training and development opportunities within the workforce alongside appraisals and personal development plans Financial management • Work with PCN Clinical Director to develop budgets aligned to income streams • Manage all delegated budgets in line with all relevant organisational procedures with a view to achieving the best impact from well-managed finances. • In conjunction with the Clinical Director/Board review, authorise and approve operational services spend, ensuring a fair and reasonable allocation of funds. • Ensure financial risks are recognised and appropriate action is taken. • Liaise with accountants to ensure workforce budgets are maximized, suppliers are paid in a timely manner • Coordinate the accurate and timely submission of monthly and quarterly financial claims (including ARRS claims and local incentive schemes) to ensure cash flow is maximised. • Manage all monthly payroll activity and liaise with the external payroll provider. • Communications and engagement • Build strong professional relationships with practices and across all areas of the PCN including stakeholders such as the Integrated Care System, Liverpool Place, local authority, third party service providers, Communities, Voluntary organisations and the Local Medical Committee to support all areas of the business and quality improvement. • Be the first point of contact for Practice Managers with regard to delivery of PCN projects/schemes. • Develop engagement in line with shared purpose, and local and national stated priorities. • Design a communication strategy plan for the network and maintain a good working relationship with all practices to understand their communication needs. • Initiate and participate in development of effective systems of communication and co-operation between member practices, staff, and other members of the primary care team. • Ensure that changes are aligned with agreed clinical priorities and have ownership and engagement from clinical leaders and staff. • Identify best practice and learning from other areas that could be applicable to the local PCN and communicate this to staff. • Make connections with the ICS and other service delivery organisations to plan and deliver changes that will improve working between general practices and other primary care and non-primary care services. • Lead or participate in relevant working groups, project groups, service meetings and other forums across the PCN (and ICB) to agree changes, share learning, discuss challenges, and resolves issues. • Make connections across the PCN to support learning between practices and sharing of best practice. • Support the integration of ARRS staff across the PCN and in the community Professional development • Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required. • Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety. Miscellaneous • Establish strong working relationships with GPs and practice teams and work collaboratively with other staff of the multi-disciplinary team, supporting each other, respecting each others views and meeting regularly as a team. • Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner. • Contribute to the wider aims and objectives of the PCN to improve and support primary care. Benefits • Competitive salary package with access to NHS Pensions Scheme • Support for professional development and training • Flexible working options to accommodate work-life balance • Access to a supportive network of PCN Managers in Liverpool Job description Job responsibilities Organisational development and strategy • Work closely with PCN Clinical Director, PCN Operations Manager, GP Leads and Practice Managers to identify suitable projects, undertake gap analysis, scope and develop project plans • Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements. • Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice. • Support the network and practices to effectively use existing and new technology systems and products to enable improvement. • Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN. • Undertake research/investigations as appropriate in order to prepare briefing reports on a wide range of highly complex and sensitive topics. Communicate the outcome of such findings with the relevant parties including at Board level. • Provide hands-on capacity and support to practices and the network in implementing and sustaining agreed changes. • Drive continuous improvement across the PCN • Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made. • Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges • Work in partnership with the ICS to identify relevant data sets and to support standardisation in the use of measures for understanding change and improvement in general practice. • Interpret data and highlight variation to support open discussion about where variation is and is not warranted • Seek and secure analytical resource as required to support in the PCN in developing and implementing appropriate data and information sharing mechanisms • Collate feedback / analysis data on behalf of the PCN to report to the ICB and other organisations as required and analyse service specification, performance indicators and data collection requirements to inform design for new PCN services Governance • Prepare the organisation and apply for CQC Registration • Undertake a lead role, as required, to ensure the Network complies with relevant and legislative responsibilities relating to GDPR, Health and Safety, and Human Resources. • Maintain a good knowledge of key policies from the Department of Health and Social Care, NHS England and other relevant government departments and agencies, and support PCN staff to understand and interpret these locally. • Work with the local ICB to support the development of overall primary care transformation strategies, including digital transformation strategies, and their delivery. • Support the PCN and member practices to adapt and apply specific policies and initiatives to local needs and to prioritise initiatives based on local requirements • Ensure shareholder agreements, network agreement, schedules, data sharing agreements and other governance documents are up to date and accurate • Ensure that all policy documents are up to date • Accountable for high quality and effective management and administration of the PCN Board and Board Committees, ensuring they are appropriately recorded and improving existing processes and systems where relevant. Contract management • Lead the review of contracts and documentation and act as a key part of ensuring documents are agreed and signed off in a timely manner. • Support service delivery by being the conduit between any third-party service providers and the PCN and its member practices to ensure integration of the service staff into existing teams and working processes. • Ensure there are project and delivery plans in relation to meeting the GP contract/DES specification, including writing plans and business cases on behalf of the service as appropriate. • Report and monitor how the PCN is performing against contract requirements including writing and running clinical reports and other reporting functions Human resources • Maintain a robust and resilient governance structure for the business which can be easily maintained. • Support all relevant HR duties such as sickness management, leave requests, recruitment and onboarding • Undertake training needs assessments and provide training and development opportunities within the workforce alongside appraisals and personal development plans Financial management • Work with PCN Clinical Director to develop budgets aligned to income streams • Manage all delegated budgets in line with all relevant organisational procedures with a view to achieving the best impact from well-managed finances. • In conjunction with the Clinical Director/Board review, authorise and approve operational services spend, ensuring a fair and reasonable allocation of funds. • Ensure financial risks are recognised and appropriate action is taken. • Liaise with accountants to ensure workforce budgets are maximized, suppliers are paid in a timely manner • Coordinate the accurate and timely submission of monthly and quarterly financial claims (including ARRS claims and local incentive schemes) to ensure cash flow is maximised. • Manage all monthly payroll activity and liaise with the external payroll provider. • Communications and engagement • Build strong professional relationships with practices and across all areas of the PCN including stakeholders such as the Integrated Care System, Liverpool Place, local authority, third party service providers, Communities, Voluntary organisations and the Local Medical Committee to support all areas of the business and quality improvement. • Be the first point of contact for Practice Managers with regard to delivery of PCN projects/schemes. • Develop engagement in line with shared purpose, and local and national stated priorities. • Design a communication strategy plan for the network and maintain a good working relationship with all practices to understand their communication needs. • Initiate and participate in development of effective systems of communication and co-operation between member practices, staff, and other members of the primary care team. • Ensure that changes are aligned with agreed clinical priorities and have ownership and engagement from clinical leaders and staff. • Identify best practice and learning from other areas that could be applicable to the local PCN and communicate this to staff. • Make connections with the ICS and other service delivery organisations to plan and deliver changes that will improve working between general practices and other primary care and non-primary care services. • Lead or participate in relevant working groups, project groups, service meetings and other forums across the PCN (and ICB) to agree changes, share learning, discuss challenges, and resolves issues. • Make connections across the PCN to support learning between practices and sharing of best practice. • Support the integration of ARRS staff across the PCN and in the community Professional development • Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required. • Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety. Miscellaneous • Establish strong working relationships with GPs and practice teams and work collaboratively with other staff of the multi-disciplinary team, supporting each other, respecting each others views and meeting regularly as a team. • Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner. • Contribute to the wider aims and objectives of the PCN to improve and support primary care. Benefits • Competitive salary package with access to NHS Pensions Scheme • Support for professional development and training • Flexible working options to accommodate work-life balance • Access to a supportive network of PCN Managers in Liverpool