Process and Quality Specialist

Join a leading Banking Firm as a Process & Quality Specialist! Job Overview We are seeking an experienced Wealth Management Process and Quality Specialist to support a high-performing wealth management team in maintaining exceptional standards across processes, risk management, and client service delivery. This role will act as a key point of contact for process, regulatory, and risk-related matters while driving continuous improvement, quality assurance, and operational excellence across the business. • Location: Manchester • Daily Rate: Competitive • Contract Length: Dec 2026 • Start Date: ASAP Key Responsibilities • Act as the primary point of contact for queries relating to regulations, processes, tools, and risk management. • Deliver training and guidance on new tools, processes, and quality standards to support team enablement. • Monitor risk reports, identify potential issues, and escalate concerns where appropriate. • Assess client-related risks and implement appropriate mitigation measures. • Partner closely with Client Advisors, Client Account Managers, Desk Heads, and internal stakeholders to support risk and process initiatives. • Drive improvements in documentation quality, assessments, alerts management, and remediation activities. • Identify and recommend process enhancements that improve operational efficiency, risk management, and service quality. Key Requirements • Previous experience within financial services, ideally in a client-facing, risk, process, or quality-focused role. • Strong understanding of wealth management products, services, and operational processes. • Banking-related qualification, apprenticeship, traineeship, or Bachelor's degree. • Excellent knowledge of risk management frameworks, controls, and regulatory requirements. • Strong attention to detail with a disciplined and quality-focused approach. • Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels. Additional Information Interview Process: Two-stage interview process. How to Apply If you're interested in this role, click 'Apply Now' to submit an up-to-date copy of your CV. If this role isn't quite right for you but you're looking for your next opportunity, please contact us for a confidential discussion about your career goals and future opportunities. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk