Process & Quality Specialist - eFinancialCareers

Job Title: Process & Quality Specialist Location: Manchester Contract Duration: End of year Financial Services : Wealth Management Your role: You will support WM Front Desk Heads & Client Advisors on process, regulatory, selected tools and quality assurance (e.g. clean-ups, remediation, reviews) related topics. You will: • Ensure a smooth information flow (business integration) in and out of the desk on process, regulatory, selected tools and quality assurance related topics, act as interface between functional units and the desk. • Under the direction of the DH support to identify, evaluate and mitigate risk. • Point of entry for process, regulatory, selected tools and quality assurance related topics within the front desk. • Enable desk members to use selected tools adequately and efficiently. Your expertise: • Know your Customer & Anti-Money Laundering knowledge • Identify and propose process improvements, establish a sound risk and efficiency culture within the desk. • Act as first level support for desk members for complicated processes and tools issues. • Drive technical on-boarding and on the job coaching of new joiners. • Ensure continuous processes and regulatory updates and organize regular meetings and ad hoc on-the-job trainings for dedicated desk(s). • Support the tracking and analysis of operational incidents and implementation of adequate measures. This role is advertised via Hays