Programme Support Officer

• Act as a first point of contact for programme-related queries, ensuring they are dealt with in a professional and timely manner. • Provide day-to-day administrative and coordination support across the programme portfolio to ensure activities are delivered effectively and on time. • Provide comprehensive administrative support to Executive Peer Group Chairs, including scheduling meetings, distributing agendas, preparing meeting papers, taking accurate minutes, maintaining action logs, and following up on agreed actions. • Coordinate meeting logistics, including booking venues or virtual meetings, managing attendee lists and circulating meeting documentation. • Build and maintain positive working relationships with Executive Peer Group Chairs, members and stakeholders across NHS Wales. • Proactively contribute membership insight to the wider Welsh NHS Confederation team, including for the Annual Conference and events programme and communications and influencing programme. • Undertake regular updating and maintenance of records as well as distribution lists. • Responsible for enabling work to be delivered to agreed deadlines and highlighting to the Membership Engagement Manager any challenges to delivery in a timely manner. • Managing the Engagement Teams shared mailbox, responding to inquiries, coordinating communications and ensuring emails are actioned or directed to the appropriate colleague. • Any other duties considered appropriate. Job description Job responsibilities • Act as a first point of contact for programme-related queries, ensuring they are dealt with in a professional and timely manner. • Provide day-to-day administrative and coordination support across the programme portfolio to ensure activities are delivered effectively and on time. • Provide comprehensive administrative support to Executive Peer Group Chairs, including scheduling meetings, distributing agendas, preparing meeting papers, taking accurate minutes, maintaining action logs, and following up on agreed actions. • Coordinate meeting logistics, including booking venues or virtual meetings, managing attendee lists and circulating meeting documentation. • Build and maintain positive working relationships with Executive Peer Group Chairs, members and stakeholders across NHS Wales. • Proactively contribute membership insight to the wider Welsh NHS Confederation team, including for the Annual Conference and events programme and communications and influencing programme. • Undertake regular updating and maintenance of records as well as distribution lists. • Responsible for enabling work to be delivered to agreed deadlines and highlighting to the Membership Engagement Manager any challenges to delivery in a timely manner. • Managing the Engagement Teams shared mailbox, responding to inquiries, coordinating communications and ensuring emails are actioned or directed to the appropriate colleague. • Any other duties considered appropriate.