Project Coordinator

We are recruiting for our client based near to Heathrow, a Project Coordinator or someone with Multi Modal knowledge within a Freight Forwarding environment This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience Outline of the role: Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction. Duties Include: • Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo • Order acceptance • Operations consulting, planning & scheduling • Service decision • Ad hoc quotation to customers • Urgent deliveries controlling, reporting • Follow-up on cargo customs clearance and timely delivery • File opening • Pick-up arrangement • Booking • Booking of direct/back to back shipments with carrier • Customer Inquiries • Operational Job Costing • Arrival notification to customer • Coordination of transit shipments activities • Receiving of customer’s instructions • Cooperation with customs subcontractor and control on its activities • Provide Track & Trace info • Irregularity management/handling within his/her responsibility • Assure Temporary import / export files controlling / letters submitting. • Maintain area standard operational processes • Ensure customer retention and customer satisfaction • Provide forwarding / logistic support to sales • Provide performance on operational excellence and initiate corrective measures • Assure operational excellence within his/her responsibility • Assure the correct and full use of operation enabling applications Requirements & Skills Knowledge (air / logistics / SCM) preferably in Projects – Oil & Gas, mining, energy sectors. Communication & Interpersonal skills Customer minded Educational background & work experience Preferable Operational industry experience Preferably international working experience Language skills: Fluent in English