Property Customer Service

Location: Birmingham, B15 1SF Salary: £28,000 per annum + Bonus + Monthly Commission Hours: Monday to Friday (rota shifts between 9:00am and 8:00pm) plus 1 Saturday per month (with a day in lieu) Join a Leading Build-to-Rent Property Company We are seeking two enthusiastic and customer-focused Resident Services Assistants to join our growing team at one of Birmingham's premier Build-to-Rent developments. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service, creating vibrant resident communities, and building a rewarding career within the rapidly expanding Build-to-Rent sector. As the face of the development, you will play a key role in providing an outstanding resident experience while supporting leasing, community engagement, and day-to-day operations. What You'll Be Doing • Acting as the first point of contact for residents, visitors and contractors. • Delivering exceptional front-of-house customer service. • Managing resident enquiries, service requests and communications. • Supporting leasing activity, apartment viewings and resident onboarding. • Handling parcel management and reception duties. • Assisting with resident events and community engagement initiatives. • Supporting social media and marketing activities. • Monitoring resident satisfaction and helping to drive positive online reviews. • Ensuring communal areas are presented to the highest standards. • Assisting with apartment inspections, move-ins and move-outs. • Supporting health & safety and operational procedures across the development. What We're Looking For • Minimum 2 years' experience in a customer-facing role, ideally within Build-to-Rent, PBSA, hospitality, property, retail or luxury service environments. • Outstanding communication and interpersonal skills. • A proactive, positive and professional approach. • Strong organisational and administrative abilities. • Confidence using Microsoft Office and property management systems. • A genuine passion for customer service and community building. • Ability to work flexibly within a rota covering operational hours. What's In It For You? • Competitive salary of £28,000. • Performance bonus scheme. • Monthly commission opportunities. • Career development within a leading Build-to-Rent operator. • Supportive and collaborative team environment. • Opportunity to be part of a growing and innovative residential brand. If you thrive in a fast-paced, customer-focused environment and enjoy creating exceptional resident experiences, we'd love to hear from you.