Property Helpdesk Supervisor

Property Helpdesk Supervisor Location: Bracknell (Hybrid) Salary: Up to £35,000 + Benefits Hours: 9am - 5pm (Mon - Fri) 37.5 hours per week Contract: 9-Month FTC (Temp to Perm Opportunity) Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio. This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery. Key Responsibilities: • Supervise and support a team of Helpdesk Administrators • Allocate and monitor workload via CAFM systems (QFM) • Act as first escalation point for complex issues • Monitor service levels, reporting and performance • Drive service improvements and helpdesk efficiency About You: • Experience within helpdesk, facilities or property support • Previous team leadership or supervisory experience • Strong organisational and customer service skills • Confident managing multiple priorities and stakeholders What's on Offer: • Competitive salary + benefits package • Hybrid working • Strong team culture within a growing organisation • Opportunity to secure a permanent role