Property Management Team Lead - Lee

Job Title: Property Management Team Leader Salary: £40,000 basic salary + additional commission opportunities Location: Lee, South East London (SE12) Hours: Monday-Friday 9:00am-6:00pm About My Client: My client is one of the UK's most recognised and fastest-growing property businesses, recently named as one of The Sunday Times Best Places to Work 2026 and recognised at the Estate Agency Awards 2025. They are now looking to appoint an experienced Property Management Team Leader to oversee their established Property Management operation in Lee, managing a team responsible for approximately 700 fully managed properties. This is an excellent opportunity for an experienced Property Manager looking to step into a leadership position within a business that genuinely invests in people, systems and career progression. The role offers exposure to wider business functions including Lettings, Estate Agency and Operations, making it an ideal move for someone with long-term leadership ambitions. The Role This is a hands-on leadership position responsible for managing a team of four Property Managers whilst ensuring exceptional service standards across compliance, maintenance, customer service and portfolio performance. You'll work closely with senior leadership to drive operational excellence, improve processes and develop a high-performing team. Key responsibilities include: • Leading, coaching and developing a team of 4 Property Managers • Conducting regular 1-to-1s and performance reviews • Creating development plans and progression pathways • Managing team performance and maintaining accountability • Overseeing maintenance coordination and contractor management • Ensuring property compliance standards are met • Reviewing inspections, inventories and check-out reports • Managing deposit negotiations and end-of-tenancy processes • Monitoring KPIs, service levels and portfolio performance • Implementing process improvements and operational efficiencies • Leading daily team meetings and reporting to senior management • Acting as the escalation point for complaints and complex issues • Building strong relationships with landlords, tenants and stakeholders • Supporting wider Property Management initiatives across the business What You'll Need • Previous Residential Property Management experience • Experience managing, mentoring or leading a team • Strong understanding of lettings legislation and compliance • Proven ability to manage KPIs and service standards • Excellent communication and stakeholder management skills • Strong organisational and problem-solving ability • Commercial awareness and a proactive mindset • Passion for developing people and improving performance • Ability to thrive in a fast-paced and customer-focused environment What's on Offer • £40,000 basic salary • Additional uncapped earning opportunities through referrals, reviews and service upselling • 28 days holiday entitlement • Bank holidays can be booked off if desired • Dedicated support teams including pre-tenancy administration and credit control • Ongoing leadership training and professional development • Genuine career progression opportunities within Property Management and wider business functions • Award-winning company culture • Opportunity to join one of the UK's fastest-growing property businesses To discuss call OR email