Property Manager

Property Manager (Residential Lettings) Location: Richmond, Surrey Salary: £33,000 – £38,000 per annum + Performance Bonus Hours: Monday to Friday, 9am-5:30pm – 8.5 hours per day (including 1-hour lunch break) Holiday: 20 days initially (rising to 25 days) + Bank Holidays Start Date: Immediate start available (Latest start: late August / early September 2026) About the Role: We are seeking an experienced and driven Residential Property Manager to oversee the daily operations of a busy property management department. In this role, you will manage a dedicated portfolio of residential properties, balancing hands-on maintenance coordination, strict legal compliance, and exceptional customer service. This is an excellent opportunity for a professional who thrives in a fast-paced environment and enjoys building strong relationships with landlords, tenants, and contractors. Key Responsibilities: • Daily Operations: Manage the day-to-day running, general administration, and electronic record-keeping for your assigned portfolio. • Maintenance & Projects: Coordinate contractors for daily reactive repairs and oversee major refurbishment projects. • Compliance Management: Ensure all properties meet strict UK statutory regulations, specifically tracking and renewing EPCs, EICRs, and Gas Safety Certificates (GSI). • Property Inspections: Carry out routine site visits to identify maintenance or compliance issues, implementing swift corrective actions. • Tenancy Lifecycle: Manage end-of-tenancy processes, including check-outs, deposit negotiations, and property turnarounds. • Conflict Resolution: Act as the primary point of contact to handle complex queries, tenant complaints, and landlord updates professionally. • Financial Administration: Process contractor invoices accurately into our property management software and prepare regular operational reports. What We Are Looking For: • Experience: Proven property management experience within a residential lettings environment is essential, or experience working in the building industry - managing building issues and liaising with the relevant parties/stakeholders etc. • Qualifications: ARLA Level 3 qualification is highly desirable, though not essential for candidates with strong industry experience. • Communication: Exceptional verbal and written English, with the ability to build trust and resolve disputes confidently. • Skills: Strong administrative skills, great attention to detail, and proficiency in MS Word, Excel, and Outlook. • Attributes: A smart, well-presented team player who can also work autonomously. • Licence: A clean, valid driving licence is required to conduct property inspections. What We Offer • Competitive base salary up to £38k plus bonus potential. • Growing holiday allowance from 20 to 25 days over time. • A supportive, collaborative team environment.