Property Manager - STL

We are recruiting on behalf of a dynamic, fast-growing independent lettings agency based in the heart of Birmingham. Known for their forward-thinking approach, they have rapidly expanded their portfolio into the high-yield short-term rental and Serviced Accommodation (SA) market. They pride themselves on delivering a 5-star guest experience and a seamless, hands-off service for their landlords. Due to exciting growth, they are looking for an experienced, high-energy Property Manager who thrives in the fast-paced world of short-term lets (Airbnb, Booking. com, etc.). The Role: Unlike traditional long-term AST management, this role is fast, fluid, and focused on maximising occupancy and guest satisfaction. You will be the operational heartbeat of the short-term portfolio. Key Responsibilities: • Listing & Channel Management: Optimising property listings across Airbnb, Booking. com, and other platforms to maximise revenue and occupancy. • Guest & Client Relations: Handling guest inquiries, check-in logistics, and reviews, while maintaining strong, transparent relationships with property owners. • Operations & Logistics: Coordinating changeovers, professional cleaning schedules, and laundry services to ensure quick turnarounds and immaculate standards. • Maintenance Coordination: Reacting swiftly to maintenance issues, dispatching contractors, and ensuring minimal disruption to staying guests. • Compliance & Standards: Ensuring all properties meet strict health and safety regulations, insurance requirements, and local compliance. About You: To succeed in this role, you must understand the unique nuances of short-term property management. Traditional AST experience is welcome, but short-stay experience is the real game-changer here. • Experience: Minimum 1–2 years managing short-term lets, holiday rentals, or Serviced Accommodation (essential). • Tech-Savvy: Familiarity with Channel Managers (e.g. Guesty, Hostaway) and platforms like Airbnb and Booking. com. • Problem Solver: A "cool under pressure" attitude. Guests lose keys and boilers break at inconvenient times—you need to be a natural troubleshooter. • Local Knowledge: A strong understanding of the Birmingham geography and property market. • Driver’s License: A full UK driving license and access to your own vehicle for occasional site visits. If this looks like the right role for you and you have the necessary STL experience, please submit your application straight away!