Property Services Scheduler

Working hours: Full time - 36 hours per week. Shifts between 7.30am – 5.00pm Schedule type: Office based for the first 3-6months. Hybrid working allowed after this point, 1-2 days home based dependant on business needs. The Role Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy homes for our residents—and we’re looking for someone who shares that commitment. As a Property Services Scheduler, you’ll join a forward-thinking customer welfare team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development. What you’ll be doing In this role, you will play a crucial part in a busy, customer focused team. You will: • Allocate and schedule repairs, voids, cyclical and contractor works to maximise operative productivity, minimise downtime and ensure diaries are full, with contingency work available for cancellations. • Ensure repairs and voids appointments are booked, kept, and completed within priority timescales, meeting KPI’s for turnaround, first-time fix, and customer satisfaction. • Monitor progress of all works, ensuring follow-on jobs are booked promptly, and projects are completed to time, cost and quality standards. • Liaise effectively with customers, customer services, and operatives to provide clear, timely communication, resolve queries and complaints quickly to improve satisfaction and reduce escalations. • Accurately record job details, materials, certificates, and contractor information in Raven’s housing management and scheduling systems. What you’ll bring We’re looking for someone with: • Previous customer service and administrator experience. • Experience of taking responsibility for team delivery, KPI’s, contract administration and legal compliance records. • Skilled at detailed record keeping and data management. • Comfortable using the telephone – this position involves making lots of outbound calls to customers. • Preferably experience of successfully using resource scheduling systems (e.g. Opti-time/DRS) Why join Raven? At Raven, we’re more than just a housing association — we’re a community-focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: • Competitive salaries • Fantastic work/life balance with flexible working and generous leave entitlement • Strong focus on learning and development, with opportunities to grow your skills and career • Enhanced maternity, paternity, and adoption pay • Funded health cash plan • Extensive wellbeing support • Voucher-based recognition scheme • Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages: • Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria to be considered. • Microsoft Teams Interview If shortlisted, you will be invited to an initial Microsoft Teams interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. • Assessment Centre Successful candidates will be invited to attend a face-to-face interview at Raven House. This is the final stage of the selection process and will determine the outcome of your application. • Feedback Feedback will be provided following the face-to-face interview stage. Successful candidates will then be considered for an offer. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.