Quality Improvement, Governance and Digital Manager

Quality Improvement Lead quality improvement programmes across the organisation. Identify opportunities to improve patient experience, efficiency and service quality. Develop, implement and monitor improvement plans. Analyse feedback, complaints and operational data. Promote a culture of continuous improvement. Complaints and Patient Experience Lead management of patient complaints, concerns and compliments. Coordinate investigations and information gathering. Draft responses for Partner review. Monitor themes, trends and learning. Deliver organisational learning from complaints. Governance and Compliance Lead the Practice governance framework. Maintain governance systems and registers. Monitor organisational compliance. Coordinate audits and governance reviews. Maintain organisational risk registers. CQC Coordination Act as Practice lead for CQC readiness. Coordinate evidence collection and inspection preparation. Monitor compliance action plans. Support ongoing compliance with CQC standards. Information Governance Lead the Practice Information Governance programme. Lead delivery of the Data Security and Protection Toolkit. Ensure compliance with Data Protection legislation and NHS requirements. Lead management of Freedom of Information requests. Oversee Subject Access Request compliance. Develop and maintain Information Governance policies and procedures. Monitor compliance and implement corrective actions where required. Provide expert advice and guidance to managers and staff. Policy Management Maintain the organisational policy framework. Draft, review and implement policies and procedures. Coordinate policy review schedules. Ensure compliance with legislation and best practice. Digital Transformation and Innovation Lead and support digital transformation projects. Identify opportunities to improve efficiency through technology. Support optimisation of systems including EMIS, AccuRx, Daisy and Apex. Evaluate emerging technologies and AI-enabled solutions. Develop governance arrangements for digital and AI initiatives. Reporting and Analysis Produce governance, quality and compliance reports. Present findings and recommendations to senior managers. Monitor performance indicators and improvement outcomes. GENERAL RESPONSIBILITIES Maintain confidentiality at all times. Comply with all Practice policies and procedures. Participate in mandatory training and professional development. Promote equality, diversity and inclusion. Undertake any other duties appropriate to the role. Job description Job responsibilities Quality Improvement Lead quality improvement programmes across the organisation. Identify opportunities to improve patient experience, efficiency and service quality. Develop, implement and monitor improvement plans. Analyse feedback, complaints and operational data. Promote a culture of continuous improvement. Complaints and Patient Experience Lead management of patient complaints, concerns and compliments. Coordinate investigations and information gathering. Draft responses for Partner review. Monitor themes, trends and learning. Deliver organisational learning from complaints. Governance and Compliance Lead the Practice governance framework. Maintain governance systems and registers. Monitor organisational compliance. Coordinate audits and governance reviews. Maintain organisational risk registers. CQC Coordination Act as Practice lead for CQC readiness. Coordinate evidence collection and inspection preparation. Monitor compliance action plans. Support ongoing compliance with CQC standards. Information Governance Lead the Practice Information Governance programme. Lead delivery of the Data Security and Protection Toolkit. Ensure compliance with Data Protection legislation and NHS requirements. Lead management of Freedom of Information requests. Oversee Subject Access Request compliance. Develop and maintain Information Governance policies and procedures. Monitor compliance and implement corrective actions where required. Provide expert advice and guidance to managers and staff. Policy Management Maintain the organisational policy framework. Draft, review and implement policies and procedures. Coordinate policy review schedules. Ensure compliance with legislation and best practice. Digital Transformation and Innovation Lead and support digital transformation projects. Identify opportunities to improve efficiency through technology. Support optimisation of systems including EMIS, AccuRx, Daisy and Apex. Evaluate emerging technologies and AI-enabled solutions. Develop governance arrangements for digital and AI initiatives. Reporting and Analysis Produce governance, quality and compliance reports. Present findings and recommendations to senior managers. Monitor performance indicators and improvement outcomes. GENERAL RESPONSIBILITIES Maintain confidentiality at all times. Comply with all Practice policies and procedures. Participate in mandatory training and professional development. Promote equality, diversity and inclusion. Undertake any other duties appropriate to the role.