Quality Manager - Power Supply

A great opportunity has arisen for a Quality & Warranty Manager to join a leading power supply company. Key Responsibilities: • Develop, implement, and maintain QMS (e.g. CAQ, APQP, PDM) • Ensure compliance with ISO9001 and industry standards • Lead internal/external audits, inspections, and corrective actions • Analyse quality data to identify trends, root causes, and improvements • Work cross-functionally with production, engineering, and suppliers • Act as main customer contact for technical queries and warranty claims • Manage full lifecycle of complaints from intake to closure • Assess warranty claims in line with policy • Coordinate investigations and draft technical responses • Ensure corrective actions are implemented and effective • Maintain accurate reporting (cost of quality, complaint metrics, etc.) • Attend customer/site meetings as required • Drive CI initiatives across quality and aftersales • Use customer feedback and performance data to improve processes • Lead cross-functional projects to reduce defects, returns, and inefficiencies Beneficial Skills / Qualifications: • Proven leadership experience • Background in Quality / Aftersales / Customer Support within manufacturing • Experience working with transformers / switchgear / power supply • Strong knowledge of QMS tools (CAQ, APQP, PDM) • Six Sigma / Lean / TQM certification • Expert knowledge of ISO standards and compliance • Strong communication and stakeholder management skills • Analytical, organised, and hands-on problem-solver • ERP/MRP experience (MS Dynamics desirable) • Full UK driving licence Additional Details: • Competitive salary (DOE) • 37.5 hours per week • 33 days holiday (incl. bank holidays) • Profit share scheme • Private healthcare + cash plan • Pension, life insurance (3x salary) • EV/bike salary sacrifice scheme • On-site parking