Quality Officer

Quality Officer Location: Remote (occasional office travel to Canary Wharf office) Salary: £42,935 We're looking for a detail-driven Quality Officer to join a high-performing team focused on improving service delivery and outcomes. You'll assess casework, analyse data, and provide insight that drives continuous improvement and excellence. Key Responsibilities: • Quality assure casework and decisions against agreed standards • Identify trends, insights, and areas for improvement • Produce clear recommendations to enhance performance • Support continuous improvement initiatives across the organisation • Ensure compliance with policies, processes, and frameworks • What We're Looking For: • Experience in Quality Assurance within complaints or customer service • Strong analytical skills and ability to assess complex data • Excellent attention to detail and decision-making ability • Confident communicator able to present insights clearly • Ability to manage workload and meet targets Experience in housing or regulated environments is a plus