Quality Technician

Do you have a naturally curious mind and a knack for problem-solving? Join our Witney laboratory as a Complaints Investigator. In this role, you aren't just "checking boxes"; you are a technical detective. You will perform deep-dive investigations into returned medical devices, ensuring they remain the gold standard in global healthcare. Whether you're a graduate looking for your first technical role or someone with a logical brain looking for a career change, we provide the full training needed to help you protect patient safety. Salary: £15.99 per hour (Days) Location: Witney (OX29 0YL moving to OX29 5UX next year) Shift Pattern: 4-on, 4-off (7 AM - 7 PM) The Perks: • Work/life balance: A predictable 4-on, 4-off pattern to help you plan your life. • On-site parking: Free, easy access for every shift. • Electric charging: On-site stations for your EV. • Subsidised canteen: High-quality, affordable food available daily. • Free Lavazza coffee: Premium coffee machines to keep you fueled. • Modern environment: Work in a clean, newly expanded, high-tech lab. Responsibilities: • Hands-on investigation: Meticulously examine customer-returned devices using technical tools and logic to find the exact root cause of an issue. • Data sleuthing: Use MS Excel and internal systems to log findings, identify emerging quality trends, and spot patterns others might miss. • Quality advocacy: Participate in "Continuous Improvement" projects, using your findings to influence future product design and manufacturing. • Global collaboration: Share insights with international teams to ensure corrective actions are implemented across the organisation. • Technical reporting: Translate complex findings into clear, concise reports that meet strict regulatory and safety standards. Your Skills: • Analytical & methodical: You have a "detective" mindset and enjoy following evidence to a logical conclusion. • IT literate: Proficient in Microsoft Office (specifically Word and Excel) with the ability to learn new software quickly. • Documentation focused: You understand that accuracy is everything in healthcare and take pride in precise record-keeping. • Education: Minimum of secondary education (Maths and English are essential). The Nice-to-Haves: • Previous experience in a lab or regulated environment. • Knowledge of Root Cause Analysis (RCA) or quality control principles. Why Apply? This is a rare opportunity to enter a high-tech healthcare career without prior medical device experience. If you are a logical thinker with a passion for detail and want a role where your work directly impacts lives, we want to hear from you. Think you've found the solution? Apply today or call Lottie at .