Radiology Receptionist/ PACS Support

KEY DUTIES • Undertake general reception duties including greeting patients, verification of patient details and updating patient demographics on Trust Information Systems. • Enter patient and examination details on Patient Administration System (PAS) and Radiology Information System (RIS) following departmental procedures. • Ensure accurate data quality is maintained during data entry. • Make appointments as required. • Liaise with portering staff to facilitate the transfer of patients to and from the wards and departments. • Maintain and update with regular training knowledge of RIS and PAS. • Filing and good housekeeping of paper and electronic documentation. • Respond to enquiries in a positive and helpful manner and deal both by telephone and face to face. • Communicate with patients and their relatives in a patient, courteous and sympathetic manner. • Arrange ambulance or transport for patients if required. • Give general advice to patients or redirect to an appropriate department. • Deal with complaints on a first line basis or refer to the relevant department/member of staff. (N.b. May occasionally experience stressful or distressing situations.) • Liaise with PACS teams from other Trusts to assist in image transfer • Provide radiology images for multi-disciplinary team meetings in relevant folders on Picture Archiving Communication System (PACS) • Facilitate image transfer to other Trusts either by CD/Dicom push or any other method of image transport • Prioritise image workload depending on clinical urgency. • Undertake data entry on the Radiology Information System (RIS) and Patient Administration System (PAS) for imported images. • Access national tracing systems to check patient demographics • Respond to enquiries relating to image transfer and general PACS issues. • Maintain and update with regular training a range of knowledge of the RIS and PACS. • Provide support to PACS/RIS team. • Liaise with clinical staff to ensure the smooth running of the department. • To work in a flexible manner in accordance with the Trust Policy. • Any other duties required by Line Manager ADMINISTRATIVE RESPONSIBILITIES • Merge duplicate records on RIS, Image viewing system and PAS. • Identify duplicates/errors on the system and deal with them appropriately • Produce encrypted CDs for image transfer and for legal cases TEACHING & TRAINING RESPONSBILITIES • Ensure attendance at Trust Mandatory Training sessions • Maintain knowledge and skills of department/Trust systems, policies and procedures • To observe the provisions of and adhere to all Trust policies and procedures. Job description Job responsibilities KEY DUTIES • Undertake general reception duties including greeting patients, verification of patient details and updating patient demographics on Trust Information Systems. • Enter patient and examination details on Patient Administration System (PAS) and Radiology Information System (RIS) following departmental procedures. • Ensure accurate data quality is maintained during data entry. • Make appointments as required. • Liaise with portering staff to facilitate the transfer of patients to and from the wards and departments. • Maintain and update with regular training knowledge of RIS and PAS. • Filing and good housekeeping of paper and electronic documentation. • Respond to enquiries in a positive and helpful manner and deal both by telephone and face to face. • Communicate with patients and their relatives in a patient, courteous and sympathetic manner. • Arrange ambulance or transport for patients if required. • Give general advice to patients or redirect to an appropriate department. • Deal with complaints on a first line basis or refer to the relevant department/member of staff. (N.b. May occasionally experience stressful or distressing situations.) • Liaise with PACS teams from other Trusts to assist in image transfer • Provide radiology images for multi-disciplinary team meetings in relevant folders on Picture Archiving Communication System (PACS) • Facilitate image transfer to other Trusts either by CD/Dicom push or any other method of image transport • Prioritise image workload depending on clinical urgency. • Undertake data entry on the Radiology Information System (RIS) and Patient Administration System (PAS) for imported images. • Access national tracing systems to check patient demographics • Respond to enquiries relating to image transfer and general PACS issues. • Maintain and update with regular training a range of knowledge of the RIS and PACS. • Provide support to PACS/RIS team. • Liaise with clinical staff to ensure the smooth running of the department. • To work in a flexible manner in accordance with the Trust Policy. • Any other duties required by Line Manager ADMINISTRATIVE RESPONSIBILITIES • Merge duplicate records on RIS, Image viewing system and PAS. • Identify duplicates/errors on the system and deal with them appropriately • Produce encrypted CDs for image transfer and for legal cases TEACHING & TRAINING RESPONSBILITIES • Ensure attendance at Trust Mandatory Training sessions • Maintain knowledge and skills of department/Trust systems, policies and procedures • To observe the provisions of and adhere to all Trust policies and procedures.