Reception/Care Navigator

To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively. Book appointments for patients and cancel appointments where needed. Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services. Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate. Ensure patient records are accurate and kept up to date Initiating contact with and responding to requests from patients, other team members and associated healthcare providers. Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations, opening and sorting of post (both internal and external), photocopying, updating patient details, data inputting as requested. Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have. Processing e-consults via system one and triaging the patient accordingly using signposting where necessary. Keeping the reception area and notice boards clean, tidy and up to date. Taking payments for private documents from patients and providing receipts Support all clinical staff with general tasks as required. Attend and positively contribute to team meetings. To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service. Treat all patients fairly and with respect. Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards. • Provide cover as required Job description Job responsibilities To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively. Book appointments for patients and cancel appointments where needed. Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services. Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate. Ensure patient records are accurate and kept up to date Initiating contact with and responding to requests from patients, other team members and associated healthcare providers. Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations, opening and sorting of post (both internal and external), photocopying, updating patient details, data inputting as requested. Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have. Processing e-consults via system one and triaging the patient accordingly using signposting where necessary. Keeping the reception area and notice boards clean, tidy and up to date. Taking payments for private documents from patients and providing receipts Support all clinical staff with general tasks as required. Attend and positively contribute to team meetings. To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service. Treat all patients fairly and with respect. Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards. • Provide cover as required