Reception Team Leader

Key purpose of the roleLead service delivery across the reception function, ensuring safe, responsive and consistent standards of patient service. Lead, motivate, coach and support reception staff to deliver consistently high standards of patient service. Monitor operational performance, patient access, telephone demand, appointment utilisation and patient feedback, taking action where appropriate. Support workforce planning, daily staffing allocation, rotas, annual leave planning, sickness cover and contingency arrangements. Promote safe, effective care navigation and signposting in accordance with practice protocols and local NHS guidance. Work closely with clinicians, managers and wider practice teams to support change, quality improvement, governance and CQC readiness. Job description Job responsibilities Key purpose of the roleLead service delivery across the reception function, ensuring safe, responsive and consistent standards of patient service. Lead, motivate, coach and support reception staff to deliver consistently high standards of patient service. Monitor operational performance, patient access, telephone demand, appointment utilisation and patient feedback, taking action where appropriate. Support workforce planning, daily staffing allocation, rotas, annual leave planning, sickness cover and contingency arrangements. Promote safe, effective care navigation and signposting in accordance with practice protocols and local NHS guidance. Work closely with clinicians, managers and wider practice teams to support change, quality improvement, governance and CQC readiness.