receptionist/admin

The purpose of this role is to: • Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team. • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone PERSONAL AND PROFESSIONAL DEVELOPMENTThe post holder will participate in any training programme implemented by the practice as part of this employment, and seek to continually improve their skills and knowledge. Such training will include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. ADDITIONAL RESPONSIBILITIES To comply with the following: - Employment Policy & Procedures The post holder will ensure that they read the Employment Policies and procedures. Health, Safety and Fire Regulations The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy to include: Using personal security systems within the workplace. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Report all accidents and incidents in line with Practice protocol. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that isconsistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respectstheir circumstances, feelings priorities and rights. Any legislation that directly and indirectly relates to your employment. Contribution to the implementation of services The post-holder will: Apply practice policies, standards and guidance; Discuss with other members of the team how the policies, standards and guidelines will affect own work and seek to continually improve the overall effectiveness of duties undertaken. The job description is intended to outline the main duties and responsibilities of the employee. This is not an exhaustive list of duties and the post holder may be required to undertake any other duties, as required, to meet the needs of the service. It is also likely that changes will be required from time to time and is not intended to be fixed for an indefinite period. • essential • Effective communication skills. • Ability to use initiative. • Ability to work as effective part of a team. • Sensitive to the needs of others. • Courteous and helpful. • Able to accept and respond to constructive criticism. • Motivated towards personal Development. • Punctual. • Meticulous/thorough in processing. • Flexible working to ensure business and service continuity. • Logical/lateral thinker. • Calm manner. Reliable. Honest. Trustworthy. • Ability to work with minimal supervision. • Self-motivation. • Able to manage own workload. • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Job description Job responsibilities The purpose of this role is to: • Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team. • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone PERSONAL AND PROFESSIONAL DEVELOPMENTThe post holder will participate in any training programme implemented by the practice as part of this employment, and seek to continually improve their skills and knowledge. Such training will include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. ADDITIONAL RESPONSIBILITIES To comply with the following: - Employment Policy & Procedures The post holder will ensure that they read the Employment Policies and procedures. Health, Safety and Fire Regulations The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy to include: Using personal security systems within the workplace. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Report all accidents and incidents in line with Practice protocol. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that isconsistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respectstheir circumstances, feelings priorities and rights. Any legislation that directly and indirectly relates to your employment. Contribution to the implementation of services The post-holder will: Apply practice policies, standards and guidance; Discuss with other members of the team how the policies, standards and guidelines will affect own work and seek to continually improve the overall effectiveness of duties undertaken. The job description is intended to outline the main duties and responsibilities of the employee. This is not an exhaustive list of duties and the post holder may be required to undertake any other duties, as required, to meet the needs of the service. It is also likely that changes will be required from time to time and is not intended to be fixed for an indefinite period. • essential • Effective communication skills. • Ability to use initiative. • Ability to work as effective part of a team. • Sensitive to the needs of others. • Courteous and helpful. • Able to accept and respond to constructive criticism. • Motivated towards personal Development. • Punctual. • Meticulous/thorough in processing. • Flexible working to ensure business and service continuity. • Logical/lateral thinker. • Calm manner. Reliable. Honest. Trustworthy. • Ability to work with minimal supervision. • Self-motivation. • Able to manage own workload. • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies