RECEPTIONIST/ADMINISTRATOR

Act as the first point of contact for patients, providing a welcoming and professional service in person and over the telephone. Arrange and coordinate patient clinics and appointments, ensuring accurate scheduling and efficient use of clinical resources. Liaise effectively with clinical staff, administrative colleagues, and patients to facilitate the smooth delivery of services. Carry out a range of general administrative and office management duties to support the day-to-day operation of the practices. Work in accordance with established practice policies, procedures, and confidentiality requirements. Respond to patient enquiries promptly, efficiently, and courteously, providing accurate information and resolving queries where appropriate. Maintain accurate patient records and ensure all administrative tasks are completed to a high standard. Contribute to the delivery of a high-quality, patient-centred service and support the wider practice team as required. Undertake Statutory and mandatory training as required Monitor effectiveness of the system and report any problems or variations required. Deal with home visit requests, carefully noting all details Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Maintain an awareness of the Freedom of Information Act. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures. Comply with Practice health & safety policies by following agreed safe working procedures Actively report health & safety hazards and infection hazards immediately Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination. Undertaking periodic infection control training (minimum annually) Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines. Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients. Reporting incidents using the organisations Incident Reporting System Using personal security systems within the workplace according to Practice guidelines Making effective use of training to update knowledge and skills Demonstrate safeguarding and promoting the welfare of children and adults at risk. EQUALITY AND DIVERSITY The post-holder will support, promote and maintain the Practices Equality & Diversity Policy. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. Job description Job responsibilities Act as the first point of contact for patients, providing a welcoming and professional service in person and over the telephone. Arrange and coordinate patient clinics and appointments, ensuring accurate scheduling and efficient use of clinical resources. Liaise effectively with clinical staff, administrative colleagues, and patients to facilitate the smooth delivery of services. Carry out a range of general administrative and office management duties to support the day-to-day operation of the practices. Work in accordance with established practice policies, procedures, and confidentiality requirements. Respond to patient enquiries promptly, efficiently, and courteously, providing accurate information and resolving queries where appropriate. Maintain accurate patient records and ensure all administrative tasks are completed to a high standard. Contribute to the delivery of a high-quality, patient-centred service and support the wider practice team as required. Undertake Statutory and mandatory training as required Monitor effectiveness of the system and report any problems or variations required. Deal with home visit requests, carefully noting all details Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Maintain an awareness of the Freedom of Information Act. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures. Comply with Practice health & safety policies by following agreed safe working procedures Actively report health & safety hazards and infection hazards immediately Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination. Undertaking periodic infection control training (minimum annually) Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines. Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients. Reporting incidents using the organisations Incident Reporting System Using personal security systems within the workplace according to Practice guidelines Making effective use of training to update knowledge and skills Demonstrate safeguarding and promoting the welfare of children and adults at risk. EQUALITY AND DIVERSITY The post-holder will support, promote and maintain the Practices Equality & Diversity Policy. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.