Receptionist/Administrator

Main duties of the job The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: • Maintaining and monitoring the practice appointment system • Process personal, telephone and e-requests for appointments • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately • Greet all patients and visitors • Signpost patients to the correct service • Process incoming and outgoing mail • Handle prescription requests received in person, via telephone or electronically • Initiating contact with and responding to, requests from patients, team members and external agencies • Process referrals to external agencies such as secondary care using the electronic referral system (ERS) • Action GP2GP tasks • Read code data on SystmOne • File and store records as required • Data entry of new and temporary registrations and relevant patient information as required • Input data into the patients healthcare records as necessary. • Scanning of patient related documentation and attaching scanned documents to patients healthcare records • Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team • Manage all queries (including administrative queries) as necessary in an efficient manner Job description Job responsibilities Main duties of the job The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: • Maintaining and monitoring the practice appointment system • Process personal, telephone and e-requests for appointments • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately • Greet all patients and visitors • Signpost patients to the correct service • Process incoming and outgoing mail • Handle prescription requests received in person, via telephone or electronically • Initiating contact with and responding to, requests from patients, team members and external agencies • Process referrals to external agencies such as secondary care using the electronic referral system (ERS) • Action GP2GP tasks • Read code data on SystmOne • File and store records as required • Data entry of new and temporary registrations and relevant patient information as required • Input data into the patients healthcare records as necessary. • Scanning of patient related documentation and attaching scanned documents to patients healthcare records • Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team • Manage all queries (including administrative queries) as necessary in an efficient manner