Receptionist Apprentice

The following are the core responsibilities of the Receptionist apprentice. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels Maintain and monitor the practice appointment system Process personal telephone and E requests for appointments Answer incoming phone calls Transfer calls or deal with the callers request appropriately Signpost patients to the correct service Initiating contact with and respond to, requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required and when required Input data into patients healthcare records as necessary Direct requests for information, SARs, insurance, solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner including prescription queries Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Job description Job responsibilities The following are the core responsibilities of the Receptionist apprentice. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels Maintain and monitor the practice appointment system Process personal telephone and E requests for appointments Answer incoming phone calls Transfer calls or deal with the callers request appropriately Signpost patients to the correct service Initiating contact with and respond to, requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required and when required Input data into patients healthcare records as necessary Direct requests for information, SARs, insurance, solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner including prescription queries Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested