Receptionist / Care Navigator

JOB SUMMARY The main purpose of the Receptionist/Care Navigator is to provide a point of contact for patients and to act as a focal point of communication between patients, doctors and other staff. Other duties include ensuring that the general administrative work of the Practice is undertaken efficiently and effectively. The reception desk is the first point of contact for patients when they contact the Practice either in person or by phone - and therefore it is very important that they are received with courtesy and politeness. Confidentiality is of prime importance and must be always maintained. Flexibility of working patterns is important in order to provide cover for colleagues during periods of annual leave or sickness. MAIN DUTIES AND RESPONSIBILITIES • Receiving patients and other visitors at the reception desk. • Navigating patients to the most appropriate service and documenting on appropriate template. • Ensuring that patients' arrivals are logged correctly. • Using the computer appointment system. • Receiving telephone calls to the Practice, logging these and acting on them as appropriate. • Explain practice arrangements and formal requirements to new patients and those seeking temporary treatment, ensuring correct paperwork completed and passed to administrator for processing. • Follow correct procedure for taking payments and issuing receipts. • Action repeat prescription requests both electronically and manually and process accordingly • Receiving and recording requests for home visits. • Task management ensuring these are dealt with in a timely manner. • Directing patients within the building as appropriate. • Receiving and processing requests for repeat prescriptions. • Making the working of the surgery as patient friendly as possible. • Updating the waiting room white board(s) and notice board(s) as required. Job description Job responsibilities JOB SUMMARY The main purpose of the Receptionist/Care Navigator is to provide a point of contact for patients and to act as a focal point of communication between patients, doctors and other staff. Other duties include ensuring that the general administrative work of the Practice is undertaken efficiently and effectively. The reception desk is the first point of contact for patients when they contact the Practice either in person or by phone - and therefore it is very important that they are received with courtesy and politeness. Confidentiality is of prime importance and must be always maintained. Flexibility of working patterns is important in order to provide cover for colleagues during periods of annual leave or sickness. MAIN DUTIES AND RESPONSIBILITIES • Receiving patients and other visitors at the reception desk. • Navigating patients to the most appropriate service and documenting on appropriate template. • Ensuring that patients' arrivals are logged correctly. • Using the computer appointment system. • Receiving telephone calls to the Practice, logging these and acting on them as appropriate. • Explain practice arrangements and formal requirements to new patients and those seeking temporary treatment, ensuring correct paperwork completed and passed to administrator for processing. • Follow correct procedure for taking payments and issuing receipts. • Action repeat prescription requests both electronically and manually and process accordingly • Receiving and recording requests for home visits. • Task management ensuring these are dealt with in a timely manner. • Directing patients within the building as appropriate. • Receiving and processing requests for repeat prescriptions. • Making the working of the surgery as patient friendly as possible. • Updating the waiting room white board(s) and notice board(s) as required.