Receptionist

• Provide an effective and efficient reception service to patients and visitors to the practice, ensuring a welcoming and professional environment at all times. • Deal with general enquiries, providing accurate information on practice services and procedures, and assisting patients with making, cancelling, and following up appointments. • Explain practice arrangements and registration procedures to new patients and those requiring temporary cover, ensuring that all necessary paperwork is completed accurately. • Receive and make telephone calls as required, ensuring calls are handled promptly and courteously. Accurately record and deliver messages or divert calls as appropriate. • Advise patients of relevant charges for private (non-GMS) services, accept payments, and issue receipts in line with practice procedures. • Enter and update patient information on the clinical computer system accurately and in accordance with data protection and confidentiality policies. • Assist with practice security procedures, ensuring that when last to leave, the building is fully secured, internal lights are turned off, and the alarm system is activated. • Carry out any other reasonable duties appropriate to the role as directed by the Reception Team Leader or Practice Manager. Job description Job responsibilities • Provide an effective and efficient reception service to patients and visitors to the practice, ensuring a welcoming and professional environment at all times. • Deal with general enquiries, providing accurate information on practice services and procedures, and assisting patients with making, cancelling, and following up appointments. • Explain practice arrangements and registration procedures to new patients and those requiring temporary cover, ensuring that all necessary paperwork is completed accurately. • Receive and make telephone calls as required, ensuring calls are handled promptly and courteously. Accurately record and deliver messages or divert calls as appropriate. • Advise patients of relevant charges for private (non-GMS) services, accept payments, and issue receipts in line with practice procedures. • Enter and update patient information on the clinical computer system accurately and in accordance with data protection and confidentiality policies. • Assist with practice security procedures, ensuring that when last to leave, the building is fully secured, internal lights are turned off, and the alarm system is activated. • Carry out any other reasonable duties appropriate to the role as directed by the Reception Team Leader or Practice Manager.