RECEPTIONIST

Main Purposes of the job:- • Handling of Patient enquiries and requests courteously and efficiently. • Efficient record keeping. • Ensuring, Reception area / Admin room are kept tidy at all times. Main Duties:- • Restoring telephone services to normal daytime use at start of the day. • Answer, document as appropriate and forward any incoming phone calls whilst providing basic information when required. • Ensuring all post / deliveries / couriers are dealt with appropriately. • Receiving and routing Patients / Visitors on arrival. • Answering general enquiries, making new and follow up appointments for patients. • Receiving and recording requests for home visits. • Keeping the waiting area tidy, and perform routine checks as required. • Ensuring that information about any unresolved or outstanding matters are passed on to the next shift. • Dealing with requests for repeat prescriptions accordingly. • Ensuring that blood forms are printed as necessary. • Opportunistic screening (smoking status) • Perform other clerical / administration duties such as Tasks, Filing, Photocopying, Faxing as appropriate. • Ensuring answerphone message is recorded and activated at end of shift. • Update waiting room information and display details of any current or upcoming campaigns (where appropriate) • Keeping all areas of the Practice tidy and free from obstructions • Providing refreshments as required. • Maintain confidentiality at all times. • Any other duties as appropriate requested by the GP / Reception Team Leaders or Practice Manager. Job description Job responsibilities Main Purposes of the job:- • Handling of Patient enquiries and requests courteously and efficiently. • Efficient record keeping. • Ensuring, Reception area / Admin room are kept tidy at all times. Main Duties:- • Restoring telephone services to normal daytime use at start of the day. • Answer, document as appropriate and forward any incoming phone calls whilst providing basic information when required. • Ensuring all post / deliveries / couriers are dealt with appropriately. • Receiving and routing Patients / Visitors on arrival. • Answering general enquiries, making new and follow up appointments for patients. • Receiving and recording requests for home visits. • Keeping the waiting area tidy, and perform routine checks as required. • Ensuring that information about any unresolved or outstanding matters are passed on to the next shift. • Dealing with requests for repeat prescriptions accordingly. • Ensuring that blood forms are printed as necessary. • Opportunistic screening (smoking status) • Perform other clerical / administration duties such as Tasks, Filing, Photocopying, Faxing as appropriate. • Ensuring answerphone message is recorded and activated at end of shift. • Update waiting room information and display details of any current or upcoming campaigns (where appropriate) • Keeping all areas of the Practice tidy and free from obstructions • Providing refreshments as required. • Maintain confidentiality at all times. • Any other duties as appropriate requested by the GP / Reception Team Leaders or Practice Manager.