Receptionist

Dr Ramasamy & Partners Job Description Receptionist Job Title: Receptionist Responsible to: Senior Receptionist / Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Making appointments 2. Prescription requests 3. Giving out results where appropriate 4. Ambulance transport bookings 5. Deal with Home visit requests 6. Deal with general enquiries 7. Contacting other providers Reception Duties 8. Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Booking appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of our clinical team during surgery 14. Collect fees from patients for providing non-NHS services 15. Deal with general enquiries and complaints 16. Filing medical notes Prescriptions 17. Dealing with requests for repeat prescriptions 18. Raising prescriptions as per Practice protocols 19. Dealing with queries relating to repeat prescriptions General 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23. Maintain Confidentiality at all times 24. To participate and continue Personal Development 25. To observe Equality & Diversity guidelines at all times 26. To treat all patients, colleagues and visitors with Dignity and Respect at all times. 27. Any other reasonable duties as necessary Job description Job responsibilities Dr Ramasamy & Partners Job Description Receptionist Job Title: Receptionist Responsible to: Senior Receptionist / Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Making appointments 2. Prescription requests 3. Giving out results where appropriate 4. Ambulance transport bookings 5. Deal with Home visit requests 6. Deal with general enquiries 7. Contacting other providers Reception Duties 8. Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Booking appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of our clinical team during surgery 14. Collect fees from patients for providing non-NHS services 15. Deal with general enquiries and complaints 16. Filing medical notes Prescriptions 17. Dealing with requests for repeat prescriptions 18. Raising prescriptions as per Practice protocols 19. Dealing with queries relating to repeat prescriptions General 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23. Maintain Confidentiality at all times 24. To participate and continue Personal Development 25. To observe Equality & Diversity guidelines at all times 26. To treat all patients, colleagues and visitors with Dignity and Respect at all times. 27. Any other reasonable duties as necessary