Receptionist

• Maintaining and monitoring the practice appointment system. • Process personal, telephone and e-requests for appointments. • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. • Deal with incoming emails and web requests, redirecting or dealing with the request appropriately. • Signpost patients to the correct service. • Initiating contact with and responding to, requests from patients, team members and external agencies face to face, by telephone and electronically. • Read code data on Vision. • Photocopy documentation as required. • Issue acute prescriptions and reprint lost prescriptions. • Data entry of new and temporary registrations and relevant patient information as required. • Input data into the patients healthcare records as necessary. • Participate in health promotion activities, and promotion of online and other services. • Scanning of patient related documentation and attaching scanned documents to patients healthcare records. • Generate and send correspondence to patients and external agencies via letter, email and e-referral service (eRS). • Direct and deal with requests for information i.e.SAR, insurance / solicitors letters and DVLA forms. • Contact helpdesk for support when necessary. • Attend meetings and training when required. • Manage all queries as necessary in an efficient manner. • Maintain a clean, tidy, effective working area at all times. • Monitor and maintain the reception and waiting areas and notice boards. • Loading and unloading dishwasher. • Preparing rooms for meetings, including refreshments when necessary. • Support all clinical and administrative staff with general tasks as requested. • Ensure all rooms and admin areas are adequately stocked with stationery supplies and forms. Job description Job responsibilities • Maintaining and monitoring the practice appointment system. • Process personal, telephone and e-requests for appointments. • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. • Deal with incoming emails and web requests, redirecting or dealing with the request appropriately. • Signpost patients to the correct service. • Initiating contact with and responding to, requests from patients, team members and external agencies face to face, by telephone and electronically. • Read code data on Vision. • Photocopy documentation as required. • Issue acute prescriptions and reprint lost prescriptions. • Data entry of new and temporary registrations and relevant patient information as required. • Input data into the patients healthcare records as necessary. • Participate in health promotion activities, and promotion of online and other services. • Scanning of patient related documentation and attaching scanned documents to patients healthcare records. • Generate and send correspondence to patients and external agencies via letter, email and e-referral service (eRS). • Direct and deal with requests for information i.e.SAR, insurance / solicitors letters and DVLA forms. • Contact helpdesk for support when necessary. • Attend meetings and training when required. • Manage all queries as necessary in an efficient manner. • Maintain a clean, tidy, effective working area at all times. • Monitor and maintain the reception and waiting areas and notice boards. • Loading and unloading dishwasher. • Preparing rooms for meetings, including refreshments when necessary. • Support all clinical and administrative staff with general tasks as requested. • Ensure all rooms and admin areas are adequately stocked with stationery supplies and forms.